Provider Relations Representative - Medicare Advantage

Deep Roots. Solid Growth. Caring People. Rooted in Wyoming! We are Blue Cross Blue Shield Wyoming: a not-for-profit health insurer with offices throughout the state. Ever since a small group of caring, persistent Wyoming women helped us put down roots in 1945, everything we do is aimed at better health care for the people of Wyoming. Our Vision:
We envision a future where integrity, compassion, and trust define a local health insurance experience. Committed to doing the right thing for our members, employees, and community, we strive to protect and contribute to the health and care of all we serve. Our Mission: provide our members with access to local health insurance solutions that prioritize health, care, and well-being for those who call Wyoming home.

If our passion and purpose resonate with you, you may be who we are looking for.

The role we are looking to fill:
Provider Relations Representative. As a Medicare Advantage Provider Relations Representative with the BCBSWY Provider Relations Team, you will play an essential role in ensuring best-in-class service to our providers. Are you ready to showcase your customer service skills in an organization recognized within the industry for providing superior provider experience? By stepping into a Medicare Advantage Provider Relations Representative role, you will have the opportunity to make a positive difference every day!

Help providers by responding to questions, researching issues they may have, connecting them with the resources they may need. Our Provider Relations representatives are equipped with the necessary tools and support to answer provider questions. Our Provider Relations Representatives are provided breaks and meal-times to ensure time to step away, while enabling the team to provide continuous high-quality service. As a recognized BCBSWY employee, we count on you to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region.

To your friends and neighbors - you ARE Blue Cross Blue Shield Wyoming! To be successful in this role, you will need to invest in learning our products and services, be dedicated to provider service, handle phone contact with providers and their office staff who may be experiencing a variety of situations, be comfortable accessing and utilizing multiple systems to respond and research provider inquiries and apply solid judgement as to when to elevate if needed.

Minimum qualifications include an earned High School diploma or equivalent; prior experience with accessing multiple database systems is helpful. As a new Provider Relations Representative, you will be provided on-the-job training on our systems, products, and services. You will learn from skilled co-workers and dedicated leadership! With BCBSWY Provider Relations - you are a part of a caring team.

• Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees!
• PLUS many other benefits along with highly competitive compensation! Our compensation program is reviewed for competitive market match on an annual basis and employees are eligible for annual merit increases.
• Monthly incentives that are based on individual and company performance are also available to eligible employees and members of our Sales Team can realize generous performance-based commissions.
• At BCBSWY our employees are provided best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include medical, dental, vision, 401(k), life insurance, paid time off (PTO), 10 paid holidays in addition to PTO annually, plus 8 paid volunteer hours, various wellness programs, and a dress code of "Dress for Your Day!" which can mean jeans every day (depending on your role).

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