Housekeeper, Hospitality ​/ Hotel ​/ Catering

About this position

Do you love transforming spaces into spotlessly clean sanctuaries? The Hampton Inn & Suites in Cheyenne, WY is hiring a housekeeper to help us ensure our hotel guests have a wonderful stay with us. You’ll perform basic cleaning duties like making beds, washing sheets, mopping, dusting, etc.;
You’ll also restock supplies, make sure restrooms and common areas are clean and orderly. Job seekers should be personable, organized, and enjoy working on a team.

$16 - $17 hourly

• Ensure guest rooms are clean and tidy according to our hotel’s standards before guests arrive
• Track rooms cleaned and document lost and found items, damage, and repairs needed
• Mop, vacuum, make beds, change sheets, do laundry, stock rooms, and do other cleaning duties as assigned
• Reply to general questions guests have during their stay
• Maintain common spaces including the hotel lobby, corridors, and public restrooms
• Offers courteous and sincere hospitality at all times. Understands what is meant by “good guest service”. (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds).
• Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants, and shopping, and answers complaints or concerns by the guests.
• Is part of the hotel’s security team and is responsible for immediately reporting any potential safety or security hazards to the immediate supervisor.
• Thoroughly clean all areas of assigned guest rooms. Removes used linens from bed(s) and replaces them with clean linens. Checks mattress pads, duvet and or duvet cover, pillows for cleanliness, stains, and tears. Removes all soiled/dirty towels in accordance with hotel policy. Scrubs bathroom vanity. Scrubs toilet. Scrubs bathtub. Scrubs the bathroom floor. Cleans bathroom mirror. Cleans the bathroom fan. Stock the guest room and bathroom with clean linens and guest supplies such as towels, soap, shampoo, plastic glasses, Company/Brand directory, and other required and approved supplies and literature.
  
  Cleans and sanitizes guest room ice buckets. Opens window, if operable, to let fresh air into the guest room, weather permitting. Checks the television/remote, HVAC unit, and lighting to make sure they are operational. Corrects the time on the clock microwave, if applicable. Cleans all appliances. Empties and cleans ice trays. Sanitizes and inventories dishes, silverware, etc., if applicable. Completes required Brand documentation.
  
  Dust all areas of the guest room as listed below. Dresser, top, sides, and drawers. Desk, top, sides, and drawers. Nightstand, top, sides, and drawers. Coat rack. Television. HVAC unit. Guest room mirror. Headboard. Pictures. Windowsill. Blinds or drapes. Door frames. Before vacuuming, check behind and under furniture for any trash. Vacuum the guest room, hallway, and all public area carpets.
  
  Spot cleans carpets. Inspects each guest room for bed bugs and other pests.
• Honors a "Do Not Disturb" sign on the door. Contact the immediate supervisor for further instructions.
• Takes all lost and found items to the front desk, tagged with room number, article(s), date, and name of room attendant.
• Using the Room Attendant's daily cleaning schedule, notes any missing linen or hotel items from guest rooms, and any maintenance needed.
• Advises the immediate supervisor immediately of any necessary repair or maintenance in guest rooms.
• Assumes responsibility for careful use of supplies issued for performance of cleaning and maintenance duties.
• Restocks the room attendant's cart at the end of the shift. Keeps housekeeping carts and storage areas neat and organized.
• Empties vacuum cleaners daily and takes trash to the outside trash dumpster.
• Keeps the housekeeping cart from blocking hallways for safe guest passage.
• Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.
• Performs general cleaning in other areas of the hotel, such as the office, lobby,…