General Manager

ARK Hospitality is seeking a hands‑on, service‑driven General Manager to lead operations at Everhome Suites Cheyenne
.

Located just minutes from F.E. Warren Air Force Base
, Downtown Cheyenne, and major government, healthcare, and business centers, Everhome Suites serves military personnel, project‑based workers, healthcare professionals, government travelers, and guests seeking apartment‑style accommodations for extended stays.

This is an exceptional opportunity for a hospitality leader who enjoys building high‑performing teams, developing future leaders, creating memorable guest experiences, and driving strong financial results.

The ideal candidate is a visible and engaged leader who thrives in a hands‑on environment and understands that hotel leadership requires both strategic thinking and operational excellence.

Compensation: $68,000 - $72,000

• Preferred Qualifications
• Extended-stay hotel experience.
• Choice Hotels experience.
• Experience with:
• Everhome Suites
• Wood Spring Suites
• Home2 Suites
• Staybridge Suites
• Homewood Suites
• Towne Place Suites
• Similar extended-stay concepts
• Experience leading multiple hotel departments simultaneously.
• Strong understanding of:
• Occupancy management
• ADR
• RevPAR
• Revenue strategy
• Labor planning
• Profitability initiatives
• Bachelor's degree in Hospitality Management, Business, or a related field preferred.

• The General Manager is responsible for overseeing all aspects of hotel operations in accordance with ARK Hospitality's vision, mission, and core values.
• This position is accountable for:
• Financial performance
• Guest satisfaction
• Team development
• Brand compliance
• Operational excellence
• Sales support
• Property maintenance
• Community engagement
• The General Manager serves as the property's primary leader and is ultimately responsible for creating a culture that supports both exceptional guest experiences and strong ownership returns.
• Key Responsibilities
• Hotel Operations & Leadership
• Lead all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
• Recruit, hire, train, coach, mentor, and develop team members.
• Create a positive, service‑focused culture centered on accountability and hospitality.
• Meet daily with department leaders and team members to review priorities, challenges, and opportunities.
• Maintain a visible leadership presence throughout the hotel and actively engage with guests and employees.
• Conduct team meetings, performance discussions, coaching sessions, and development planning.
• Support leadership development and succession planning efforts.
• Ensure all departments are operating efficiently while maintaining brand and company standards.
• Financial Management
• Manage hotel budgets, forecasting, payroll, labor costs, and operational expenses.
• Maximize hotel revenue and profitability opportunities.
• Monitor key performance indicators, including:
• Occupancy
• ADR
• RevPAR
• Labor Productivity
• Guest Satisfaction
• Profitability
• Review financial reports and implement strategies to improve performance.
• Manage purchasing controls, expense management, and inventory oversight.
• Ensure proper banking, cash‑handling, and administrative procedures are followed.
• Guest Experience
• Deliver exceptional guest service standards across all departments.
• Respond promptly and professionally to guest concerns and service recovery situations.
• Monitor online reviews, guest satisfaction scores, and reputation‑management platforms.
• Create an environment that encourages repeat business and long‑term guest loyalty.
• Ensure extended‑stay guests receive consistent support throughout their stay.
• Property Maintenance & Quality Assurance
• Inspect guest rooms, public areas, and back‑of‑house spaces regularly.
• Ensure cleanliness, safety, and maintenance…