Technology Management
Job in
Cheyenne, Laramie County, Wyoming, 82003, USA
Listed on 2026-05-10
Listing for:
State of Wyoming
Full Time
position Listed on 2026-05-10
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Lead technology support that keeps Wyoming state agencies connected, productive, and moving forward.
The Enterprise Technology Manager I serves as a first-level Customer Support supervisor, leading and supporting a team of technicians who provide Tier II desktop and end-user support to state agencies across Wyoming. This position plays a key role in delivering reliable technology services while helping agencies navigate evolving operational and technical needs.
Working closely with agency partners and department leadership, this role coordinates the planning and execution of technology refresh projects and ensures effective day-to-day support operations. Responsibilities include supervising staff, managing workloads, monitoring ticket queues and service-level performance, and overseeing technical and operational activities that support high-quality customer service.
This position also develops workforce dashboards and reports, enforces policies and standards, and assists with project management and coordination to ensure successful implementation of technology initiatives. As a collaborative leader, the Enterprise Technology Manager I works directly with agency stakeholders to understand business needs and identify technology solutions that improve efficiency, strengthen operations, and align with Enterprise Technology Services (ETS) standards and strategic goals.
This role is ideal for a motivated technology professional who enjoys leadership, problem-solving, customer service, and driving operational excellence in a fast-paced and service-focused environment.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Flexible schedules and work-life balance options
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
for detailed information, oryou can watch this short video to learn about our benefit package!
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Human Resource Contact:
Jennifer Erickson / /Jennifer.
Erickson1
ESSENTIAL FUNCTIONS:
The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Directs, manages, and leads a team of support technicians ranging from entry-level to seasoned and experienced staff. Supervises the activities of Customer Support technicians, assigns work, sets expectations, monitors performance, addresses performance issues, manages ticket assignments, and ensures consistent, high-quality desktop and end-user service excellence across assigned agencies and locations. Assists in the accomplishment of department and agency goals and objectives.
* Demonstrates leadership, accountability, and professionalism by fostering a positive and collaborative work environment, recognizing individual and team accomplishments, and addressing challenges constructively. Fosters a proactive stance towards emerging technologies, using a "lead by example" approach to drive growth within the assigned team and agency through continual innovation, exploration, and learning. Actively supports the professional development of staff and promotes continuous improvement.
* Oversees the professional development of technical staff by providing adequate training, coaching, and mentorship. Performs written bi-yearly performance evaluations and provides constructive feedback to the employee on their performance through the review of completed work assignments, goals, and competencies. Exercises considerable independent judgment to select the proper course of action. Evaluates the work of customer support technicians to ensure compliance with established guidelines, methods, procedures, policies, and industry best practices.
* Oversees day-to-day operational workload by monitoring ticket volumes, priorities, service levels, and staff capacity. Adheres to ITSM best practices when managing incidents and service requests. Escalates the receipt of complex trouble calls and the diagnosis of issues, and ensures outcomes and solutions are properly documented. Develops and maintains dashboards and reports to track workload distribution, ticket status, response and resolution trends, and service level performance, using data to inform decisions, adjust priorities, and communicate status to management and stakeholders.
Focuses on the end result by delivering customer value through timely service and service excellence.
* Directs activities through the Technology Replacement Program (TRP), following the IT Asset Management lifecycle, such as coordination and planning with agency contacts, endpoint imaging, configuration, deployment, and disposal using the Enterprise…
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