Managed Services Engineer - Network

Job Summary

We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. This role is responsible for designing, implementing, and managing complex network infrastructures with a strong focus on Palo Alto firewalls (including VM Series in Azure), Aruba switching and wireless solutions, Fortinet security appliances, hybrid connectivity (Express Route and Mega Port), network security, and proactive infrastructure monitoring using Logic Monitor.

The ideal candidate brings deep technical expertise, strong troubleshooting skills, and experience delivering secure, resilient, and scalable network solutions across on‑premises and cloud environments.

• Design, deploy, and maintain secure and resilient hybrid network solutions based on Palo Alto, Aruba, and Fortinet technologies, including Azure-based infrastructure and Express Route/Mega Port connectivity

• Design, deploy, and maintain hybrid network solutions encompassing both on-premises and cloud environments, including Azure-based infrastructure and Express Route/Mega Port connectivity

• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Aruba switching and wireless technologies

• Configure, monitor, and optimize firewalls, VPNs, and security policies across Palo Alto and Fortinet platforms

• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring alignment with security best practices

• Oversee Express Route and Mega Port connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects

• Monitor network performance and security events using Logic Monitor, proactively addressing alerts and conducting capacity planning

• Perform advanced troubleshooting, root cause analysis, and resolution of complex network issues across LAN, WAN, Wi‑Fi, and security platforms

• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, while minimizing client disruption

• Implement and support wireless solutions, with a focus on Aruba technologies, including site surveys, RF planning, and performance tuning

• Maintain network documentation, including topology diagrams, configurations, and change logs

• Conduct network performance monitoring, capacity planning, and proactive risk mitigation

• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high-quality, client-focused solutions

• Participate in an on-call rotation and provide escalation support for critical network incidents

• Remain current on industry trends and best practices, recommending improvements as appropriate

• Collaboration:
  
  Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative:
  Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service:
  Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting:
  Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management:
  Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization:
  Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn:
  Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development:
  Can actively seek feedback and use it constructively for personal growth.

• Expert‑level hands‑on experience with Aruba networking solutions, including switching, routing, SD‑WAN, security, and management dashboards

• Strong experience deploying and managing Palo Alto Networks firewalls (including Panorama and VM Series in Azure)

• Experience…