Systems HelpDesk Technician

Deep Roots. Solid Growth. Caring People.

Rooted in Wyoming! We are Blue Cross Blue Shield Wyoming: a not-for-profit health insurer with offices throughout the state. Ever since a small group of caring, persistent Wyoming women helped us put down roots in 1945, everything we do is aimed at better health care for the people of Wyoming.

Our Vision:
We envision a future where integrity, compassion, and trust define a local health insurance experience. Committed to doing the right thing for our members, employees, and community, we strive to protect and contribute to the health and care of all we serve.

Our Mission: provide our members with access to local health insurance solutions that prioritize health, care, and well-being for those who call Wyoming home.

If our passion and purpose resonate with you, you may be who we are looking for. The role we are looking to fill:

As the Systems Helpdesk Technician with the BCBSWY IT Team, you will be responsible for providing customer support to end users, ensuring timely resolution of technical issues and maintaining a high level of service. You will assist with the maintenance of LAN workstations and physical network connections, supporting the reliability and performance of the organization's desktop and network environment. You will also assist with routine maintenance and administrative tasks related to the telephone system, along with performing other duties as assigned to support overall IT operations.

You will collaborate closely with all other BCBSWY IT Team Members to support shared initiatives and ensure consistent, high‑quality service across the organization. You will work with host site support personnel to maintain remote applications and ensure reliable access for end users. You will also serve in a backup capacity for other team members as needed or assigned, helping maintain continuity within the IT environment.

To be successful in this role, you must have a strong desire to learn new skills and work with new technologies. You should have a working knowledge of Microsoft Windows operating systems and related software, along with a solid understanding of computer systems, mobile devices, and other technical products used for diagnostics and repairs. Strong customer service skills are essential for supporting end users effectively.

An understanding and appreciation of computer networking and security principles is also important for success in this position.

Minimum qualifications include a high school diploma or equivalent. Work experience in system administration, information technology, or related fields is preferred. Candidates who are currently engaged in or pursuing continuing education in Information Technology are strongly encouraged to apply. Certifications and/or specialized expertise in Windows, computer hardware, or help desk-related work are also preferred.

JOIN OUR GROWING IT TEAM!

BCBSWY Employees Enjoy:

Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees! PLUS many other benefits along with highly competitive compensation!

Our compensation program is reviewed for competitive market match on an annual basis and employees are eligible for annual merit increases. Monthly incentives that are based on individual and company performance are also available to eligible employees and members of our Sales Team can realize generous performance-based commissions.

At BCBSWY our employees are provided best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include medical, dental, vision, 401(k), life insurance, paid time off (PTO), 10 paid holidays in addition to PTO annually, plus 8 paid volunteer hours, various wellness programs, and a dress code of "Dress for Your Day!" which can mean jeans every day (depending on your role).

Serving Those Who Call Wyoming Home.

Our positions are all based in Wyoming. Depending on the department and the position, eligible employees may be offered limited In-Office/WFH flexibility (for those positions that are offered limited WFH, there will be a required number of In-Office days per week/month depending on department). Executive level employees…