Senior Servicenow Developer

Senior Service Now Developer

Location & term:
Remote, 12 months (2,080 hours). Target start:
November 2025. Team context:
Enterprise Platform Team with admins and platform devs; PMO support; agency product owners/SMEs. Core responsibilities

• Design, develop, and maintain scoped applications—with emphasis on Public Sector Digital Services (PSDS).
• Enhance and support ITSM, ITOM, ITAM, IRM, and SPM modules; implement/optimize HAM Pro and SAM.
• Build and maintain integrations with third-party systems and internal platforms.
• Produce technical documentation (business rules, flows, roles, tables, configuration settings).
• Translate business requirements into scalable technical designs; align to platform standards.
• Lead best practices for configuration, scripting, testing, change management, and Agile/Dev Ops.
• Mentor team members and support knowledge transfer to state staff.
• Adhere to ITIL, security, and compliance standards.

Skills & experience

• Strong Service Now development, scripting, and application architecture; PSDS experience.
• Proven work with HAM Pro/SAM and core ITSM/SPM/ITOM/ITAM features.
• Public-sector/government experience.
• Agile/Scrum delivery and Service Now Dev Ops familiarity.
• Typical experience band cited: 3–5 years of Service Now development (vendor should demonstrate senior-level ownership/leadership on the resume).

Certifications (examples)

• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) in relevant modules

Outcomes:

• Accelerate digital service delivery (PSDS), improve platform stability/performance, strengthen asset/service management, and transfer knowledge to internal staff.

Reporting & cadence:

• Weekly coordination with the Enterprise Platform Manager/team.
• Monthly status reporting on deliverables, risks/mitigations, issues/solutions.
• Standard time-keeping; monthly invoicing with reconciled hours.

Security, Data, and Governance

• Work may involve data from public to confidential classifications; follow State OCIO information classification policies.
• Align with State security policies/standards; some efforts may require security review prior to issuance.
• Build to ITIL and Service Now best practices for stability, security, and compliance.

Industry Vertical & Environment

• Vertical:
  Public sector / State government shared-services environment.
• Mission:
  Mature a centralized Service Now platform (including PSDS and core modules) to optimize statewide service delivery, build internal capacity, and reduce reliance on third-party implementers.