Customer Relibility Engineer - Isovalent

Customer Reliability Engineer

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. Regardless of location, you will be scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone.

As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers.

• Bachelor's + 8 years of related experience or Master's + 6 years of related experience or PhD + 3 years of related experience
• 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
• 3+ years of experience operating Linux systems
• 2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments.
• 2+ years of experience with Terraform for deployment of cloud infrastructure

• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• At least 2+ years of experience acting as a higher escalation point across multiple product lines
• Openshift experience is highly preferred
• Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
• Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.