Junior Servicenow Developer

Junior Service Now Developer

Location & term:
Remote, 12 months (2,080 hours). Target start:
November 2025. Team context:
Enterprise Platform Team with admins and platform devs; PMO support; agency product owners/SMEs.

Core responsibilities:

• Contribute to PSDS scoped app development and platform enhancements across ITSM/ITOM/ITAM/IRM/SPM.
• Build/maintain integrations; support documentation and unit testing.
• Participate in Agile ceremonies; deliver increments aligned to standards and best practices.
• Support configuration, scripting, and change management activities.

Skills & experience:

• Service Now development and scripting fundamentals; exposure to PSDS.
• Familiarity with HAM Pro/SAM and core modules.
• Public-sector familiarity;
  Agile/Scrum participation.
• Typical experience band cited: 3–5 years overall Service Now experience (vendor should clearly label as Junior and show module contributions).

Certifications (nice-to-have):

• Progress toward CAD/CIS or equivalent coursework

Outcomes:

• Accelerate digital service delivery (PSDS), improve platform stability/performance, strengthen asset/service management, and transfer knowledge to internal staff.

Reporting & cadence:

• Weekly coordination with the Enterprise Platform Manager/team.
• Monthly status reporting on deliverables, risks/mitigations, issues/solutions.
• Standard time-keeping; monthly invoicing with reconciled hours.

Security, Data, and Governance:

• Work may involve data from public to confidential classifications; follow State OCIO information classification policies.
• Align with State security policies/standards; some efforts may require security review prior to issuance.
• Build to ITIL and Service Now best practices for stability, security, and compliance.

Industry Vertical & Environment:

• Vertical:
  Public sector / State government shared-services environment.
• Mission:
  Mature a centralized Service Now platform (including PSDS and core modules) to optimize statewide service delivery, build internal capacity, and reduce reliance on third-party implementers.

Proposal, Packaging, and Evaluation (what to prepare):

• Resumes:
  Live resumes, max 2 pages each; clearly label Senior vs. Junior.
• References: 2 references per candidate, with work performed in the last 3 years.
• Scoring focus (100 pts total):
• Background/Experience (30)
• References (15)
• Value-Added (20) — public-sector experience, blended rate option, Agile/Scrum, CMDB/integrations, advanced ops
• Cost (35) — must be within established MSA ceilings
• Pricing form:
  Provide hourly rates for Senior and Junior and a total evaluated all-inclusive price.
• Eligibility:
  Vendors must be qualified under the applicable master agreement before award.
• Not Explicitly Specified (assumptions to manage):
• No formal year-bands separating Senior vs. Junior beyond the 3–5 years overall requirement—differentiate via ownership scope, leadership/mentoring (Senior) vs. contribution scope (Junior).
• No explicit overtime policy; assume all-inclusive hourly rates.