Medical Equipment Driver & Customer Service Representative; Cheyenne, WY

Westaff is seeking a Medical Equipment Driver & Customer Service Representative for a local healthcare company in Cheyenne, WY!

Schedule: M-F, 8am-5pm, on call every 3 to 4 weeks

Term: Permanent

Pay: $18 – $20/hour DOE

Notes:

– NOT a VA location

– Area coverage: 100 Miles in all directions

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adheres to company policies and procedures in regards to using personnel protective safety equipment

• Assists with updating respiratory grid

• Available for on-call assignments as needed

• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

• Coordinates verification of Medicare, Medicaid, and private insurance coverage information

• Delivers, sets up and maintains equipment at the delivery address using company vehicle

• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

• Maintains assigned company vehicle in a clean and safe working condition

• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork

• Prepares CMNs/SOPs for Sales Reps and documents on tracking log

• Prepares complete and accurate files for Billing Department

• Prepares tickets for daily routes

• Provides service for walk-in patients

• Travel via company vehicle to patient’s homes for set-ups and reoccurring delivery

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• High school diploma or GED equivalent, required
• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

• Delivery experience (with service or home set of some capacity)

• Accurately perform simple mathematical calculation
• Maintain confidentiality, discretion and caution when handling sensitive information
• Work independently and as part of a team
• Microsoft applications;
  Outlook, Word and Excel

• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Mechanically inclined for the repair and troubleshooting of equipment
• Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies
• Ability to write up reports (as seen in positions that install services or products in customer homes)

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Required to comply with company Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner
  • Annual Recertification
  • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

Veterans & Military encouraged to apply!