Manager, Threat Protection Services

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Our customers invest in Proofpoint because we deliver the best threat protection in the industry. The Manager, Threat Protection Services leads a team of Threat Strategy Managers (TSMs) across different regions who ensure customers maximize the value of their investment through proactive engagement that advances their email security programs. This leader will work closely with PCMS leadership to evaluate ways to improve customer satisfaction, ensure retention, and defend the Managed Threat Program.

The Manager will develop team goals that align with corporate objectives while providing mentoring, coaching, and tactical/strategic guidance to the Threat Strategy team daily.

Continuous improvement is central to this position. A working knowledge of current threat actors, information security threats, and risks to our clients — including the ability to provide guidance on discovered threats — is essential.

Key Responsibilities

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals
• Provide tactical and strategic guidance to the team daily
• Identify and prioritize short-term and long-term goals for the team

• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
• Respond to customer escalations and proactively escalates when needed
• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio

• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
• Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints

• Maintain a deep understanding and up-to-date handle on the evolving threat landscape
• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters

• 5+ years of leadership experience in the information security field
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
• Managed security or consultancy experience required
• Proven leadership ability with a history of successfully motivating and inspiring teams
• Relevant experience with Proofpoint products and understanding of threat protection…