Assistant Critical Facilities Manager

Job Summary

The Assistant Critical Facilities Manager (ACFM) is responsible for all aspects of data center and maintenance of critical and non‑critical data center infrastructure, equipment, systems, and staff. The role supports the Director in building and leading a team of Critical Facilities Technicians (CFTs) and ensuring 100% availability and safety in the data center environment.

• Assist the CFM in managing operation and maintenance of critical and non‑critical data center infrastructure, equipment, and systems.
• Assist in building a staff of CFTs with necessary skill sets to achieve total availability and minimize risks.
• Manage power and cooling capacity and monitor environmental conditions within the data halls.
• Work shifts to support 24x7 operations, maintaining flexibility to cover other shifts and maintenance activities.
• Provide on‑call support and respond to all data center emergencies 24x7, including on‑site response outside scheduled shifts.
• Resolve electrical, mechanical, and fire protection system issues, communicate risks to management and customers.
• Lead capacity coordination of data center construction and commissioning, overseeing transition to sustainable operations.
• Review results from preventive maintenance inspections and address issues.
• Determine actionable items from quality control review results.
• Own evolution and operation of the facility Computerized Maintenance Management System (CMMS).
• Ensure adherence to CMMS usage standards by all staff.
• Oversee CMMS accuracy, completeness, and produce operational reports.
• Enforce strict adherence to customer SLAs and change control activities.
• Assist in development and enforcement of data center standards and policies.
• Schedule, coordinate, and review work handled by outside contractors and vendors.
• Manage client relationships, grow business at assigned site, and plan facilities solutions with clients.
• Control data center access, maintaining and reviewing access control lists.
• Assist in site safety and environmental compliance.
• Perform resource planning, cost estimation, and budget development.
• Manage facilities budget and support staff.
• Assume leadership role with limited authority in the absence of the CFM.
• Assist with site tours for current and future customers.
• Coordinate with other groups (development, marketing, etc.) as needed.
• Manage CFT work schedules and assignments.
• Manage special projects as assigned.
• Adhere to all federal and local safety laws.
• Complete other duties consistent with the role as assigned by T5FM management.

• Bachelor’s Degree (B.A. or B.S.) in a relevant field or equivalent 3–5+ years of experience in mission‑critical environments.
• Minimum 1 year of direct management of non‑exempt shift‑based employees.
• Minimum 1 year experience in a colocation data center environment (preferred).
• Experience establishing a new colocation data center or data hall (preferred).
• Technical school with emphasis on mission‑critical operations, high‑performance manufacturing, or relevant military operations (US Navy a plus) is preferred.

• Annual bonus potential.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and holidays.

• Exceptional verbal and written communication skills.
• Strong analytical and decision‑making skills.
• Solid understanding of budgets and financial topics.
• Ability to prioritize work based on business and customer demands.
• Ability to work within middle to upper levels of the organization.
• Ability to articulate concepts to a non‑technical audience.
• Participation in customer‑requested business reviews and audits.
• Understanding and training others on electrical and mechanical systems and other technical facets of facilities management.
• Read and understand complex drawings, systems, and documentation.
• Experience creating, managing, and maintaining service catalogs and SLAs.
• Knowledge of critical systems monitoring and change control.
• Experience creating and managing critical infrastructure preventive maintenance programs.
• Accountability and transparency in stakeholder interactions.
• Service‑oriented attitude with personal pride in…