Operations Manager

Bish's RV Cheyenne
2621 Granite Peak Dr
Cheyenne, WY 82007, USA

Asthe Operations Manager, you willbe responsible for overseeing andoptimizingthe day-to-day operations of our shop.

This position requires a strategic thinker with strong management skills, a proven track recordin a similar role, and a passion for driving efficiency whilemaintaininghigh standards of quality.

Key Objectives:

• Drive Operational Efficiency and Profitability
• Develop and Align a High-Performing Service Team
• Deliver a Safe, Consistent, and High-Quality Customer Experience

Responsibilities:

• Manage all shop staff including but not limited to service technicians, lot porters, and admins
• Understand individualcontributorsproductivity, efficiency, and capabilities
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Assign repair orders based on technician skill set
• Ensure efficiency and productivity goals are tracking on an individual and team basis
• Manage customer experience as needed
• Manage andmonitorP & L,identifyingrevenue and labor hours opportunities
• Collaborate and communicate with cross-functional teams within the dealership
• Assist employees with tools they need to be successful in their roles
• Assist service manager as needed to ensure department alignment on daily goals
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Ensure strict compliance with all health and safety regulations within shop andmaintainsafety protocols to create a secure working environment

what you'll bring:

• Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing
• Technical knowledge of RV's is a plus
• Experience driving a forklift is a plus
• Ability to adapt in a fast-paced environment
• Must have Saturday availability
• Strong leadership, team management, and time management skills
• Find innovative ways to improve customer experience
• Experience in managing a P & L and forecasting goals
• Exceptional analytical and problem-solving abilities
• In-depth knowledge of industry best practices and emerging trends in manufacturing and operations
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, Operations Management, or a related field preferred
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results:

Technician productivity and efficiency consistently meet or exceed established benchmarks

Improved labor hours per repair order through effective skill-based work assignment

Positive trend in departmental gross profit driven by optimized labor utilization and cost control

Reduction in repair cycle time and backlog, improving overall shop throughput

Increased customer satisfaction scores and reduced service-related complaints or escalations

Strong attendance, engagement, and participation in weekly service meetings with clear action follow-through

Consistent adherence to health and safety standards with zero preventable safety incidents

Improved employee retention and skill development within the service department

Clear visibility into individual and team performance metrics, enabling proactive management decisions

Strong cross-department collaboration resulting in fewer operational bottlenecks and rework

Resources:

Access to dealership management systems (DMS), scheduling, and productivity tracking tools

Established performance metrics, reporting dashboards, and financial (P&L) reporting

Trained service technicians, porters, and administrative support staff

Shop equipment, diagnostic tools, and technology required to perform repairs efficiently

Health and safety policies, procedures, and compliance training

Support from Service Manager, Fixed Operations leadership, and cross-functional dealership teams

Customer experience standards, processes, and escalation protocols

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providing quality products and services that exceed the expectations of our…