Critical Environment Program Manager

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I Critical Environment Program Manager, you will deliver core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and Azure. The team focuses on employee development with career rotation programs, diversity & inclusion training, and professional certifications.

• Establish strong working relationships with customers.
• Oversee day‑to‑day operations and maintenance of mechanical and electrical equipment in a datacenter.
• Manage, plan, control, and organize planned preventative and corrective electrical and/or mechanical equipment.
• Utilize CMMS and monitor performance of electrical plant and machinery, ensuring work is undertaken to prevent failure or loss of equipment and produce work orders to allocate to technicians, monitoring progress and inspecting completed work to ensure required standards.
• Ensure that electrical, mechanical, and/or fire/life safety equipment operates at peak efficiency.
• Ensure compliance with infrastructure operations standardization.
• Act as an escalation point for all facilities‑related issues within the datacenter, escalating to the Data Operations Manager as needed.
• Management of small‑to‑medium projects from conception to completion.
• Ensure routine reporting for critical infrastructure, including operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
• Drive cost/energy efficiency projects.
• Identify single points of failure at regional datacenter locations.
• Coordinate, plan, schedule, and supervise CE audits and compliance verifications.
• Drive identification and remediation of vulnerabilities and provide recommendations on new datacenter equipment designs, technologies, and construction methods.

• Share best practices and mentor others.
• Promote a culture of safety, security, and compliance in all aspects of datacenter activities.
• Realize the impact of change on others.
• Learn, live, and coach the One Microsoft culture and values; lead through change by bringing clarity, generating energy, and delivering success.
• Embody our culture and values.
• Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.

Required Qualifications:

• High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large‑scale environments.
• OR equivalent experience.

Ability to meet Microsoft, customer and/or government security screening requirements is required for this role. These include, but are not limited to, the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• 3+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 6 months+ experience with building cooling, electrical, mechanical, and life safety systems operation.
• 6 months+ experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 3+ years experience with project management or relevant certification/training.
• Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades.
• 3+ years experience working on large‑scale projects.

Data Center Operations Management IC4 – The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. For the San Francisco Bay area and New York City metropolitan area, the range is USD $137,500 - $225,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information
here:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.