Decision Review Officer; Rating Quality Review Specialist

Job Title

Decision Review Officer (Rating Quality Review Specialist); PD37138A

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Specific duties include:

• Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Tracks and analyzes all appeals and rating quality exceptions for the station and for individuals, to include exceptions called by Central Office.
• Review local procedures to supplement regulations and directives or to reflect changes in the law and regulations.
• Ensure program requirements imposed by organizational regulations and legal requirements are met or implemented.
• Demonstrate understanding of appellate process and alternative dispute resolution.
• Interpret policy in terms of established objectives in order to determine impact of the organization.
• Discuss results of entitlement review with management regarding the quality of work.
• Prepare documentation to support unfavorable findings in order to provide justification for error decisions and indicated required actions.
• Analyze quality review results and identified trends to recommend training for rating and deciding officials.
• Prepare and conduct formal and refresher training sessions in order to relay new or updated information.
• Provide evaluation in order to detail strengths and weaknesses assessed in the trainees and identify ways for improvement in performance.
• Develops methods to address individual learning needs and offer feedback to identify and correct deficient areas.
• Perform in-depth research in order to analyze operating contingencies and special situations.
• Analyze state, local, federal laws to form opinions or provide solutions to legal claims

Work Schedule:

Full Time, Monday - Friday, hours to be determined by hiring office

Compressed/Flexible:
May be available as determined by the hiring office

Telework:
This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:
This is not a virtual position.