Quality Manager​/Assistant Quality Manager

The Quality Manager / Assistant Quality Manager is responsible for leading and maintaining all Quality Assurance and Quality Control activities throughout the organization. This position ensures products consistently meet customer requirements, regulatory standards, and internal quality objectives while supporting continuous improvement initiatives across manufacturing operations.

The Quality Manager serves as the primary quality liaison between customers, suppliers, regulatory agencies, production teams, and company leadership. This role is responsible for driving root cause analysis, corrective actions, compliance programs, quality system management, and overall customer satisfaction.

• Oversee all Quality Assurance (QA) and Quality Control (QC) functions.
• Develop, implement, and maintain quality processes, procedures, and standards.
• Conduct activities necessary to achieve company quality objectives and performance goals.
• Monitor quality system effectiveness and recommend improvements.
• Support continual improvement initiatives throughout the organization.

• Manage and oversee final inspection and testing activities.
• Ensure inspection activities are conducted according to established procedures and specifications.
• Support receiving inspection activities and incoming material verification.
• Support production personnel in maintaining product quality throughout manufacturing processes.
• Review First Article Inspection documentation for accuracy and completion.
• Verify print revision levels and approve Revision Change Requests as required.

• Serve as the primary contact for customer quality concerns and complaints.
• Investigate customer-reported issues and coordinate corrective action activities.
• Maintain effective communication with customers regarding quality-related matters.
• Utilize quality methodologies including:
  • SCAR (Supplier Corrective Action Request)
  • NCR (Non-Conformance Reports)
  • CAR (Corrective Action Reports)
  • 8D Problem Solving
  • 7D Problem Solving
• Lead corrective action investigations and ensure timely closure of customer issues.
• Maintain focus on customer satisfaction and continuous product improvement.

• Interface with:
  • Company President and Executive Leadership
  • Engineering Department
  • Production Leads and Supervisors
  • Receiving Department
  • Shipping Department
  • Customers
  • Sub-contractors and Suppliers
• Collaborate with departments to resolve quality concerns and improve operational effectiveness.
• Support Engineering and Maintenance functions as required.

• Investigate and analyze supplier and subcontractor quality issues.
• Coordinate corrective actions with suppliers and subcontractors.
• Review supplier corrective action responses for effectiveness.
• Monitor supplier quality performance and recommend improvement initiatives.
• Maintain documentation related to supplier quality activities.

• Maintain ISO quality management system documentation and revision control.
• Support UL and CSA compliance requirements, audits, inspections, and record maintenance.
• Serve as the company liaison with certification and regulatory agencies as needed.
• Maintain REACH and RoHS compliance documentation and records.
• Ensure all quality records are accurate, complete, and readily accessible.

• Maintain inspection plans and quality documentation files.
• Maintain product samples and sample retention systems.
• Ensure proper revision control of quality documents and procedures.
• Maintain quality hold areas and disposition processes for nonconforming materials.
• Develop and maintain visual work aids and quality reference materials to improve assembly accuracy and workmanship consistency.
• Maintain documentation related to time overage reports and communicate discrepancies to appropriate personnel.

• Provide administrative and functional supervision of Final Inspection personnel.
• Establish performance expectations and quality standards for inspection staff.
• Train and develop personnel on quality procedures, inspection methods, and documentation requirements.
• Promote a quality-focused culture throughout the organization.

• Associate's or Bachelor's degree in Quality Management, Manufacturing, Engineering, Industrial Technology, or a related field…