Parts Counter Sales

Position Summary

Responsible for working directly and/or indirectly with customers in parts sales, following procedures to search and sell parts, and demonstrating teamwork with other departments and locations of the organization.

• Work with customers to determine parts and accessories needs and explore merchandise in catalogs, draw attention to new merchandise, specials, and sales, and suggest supplementary products.
• Conduct telephone transactions courteously and promptly, informing customers and dealership staff of new merchandise, specials, and sales when appropriate.
• Take and fill orders for service technicians promptly and efficiently, helping them determine the parts and accessories required for each job.
• Communicate with service technicians to verify that the department is meeting their parts and accessories requirements.
• Make suggestions regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back‑ordered or special‑order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly, and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise, and truck service; communicate this knowledge to meet demands while maintaining good inventory turn ratios.
• Work with the parts manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once while still providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to increase customer satisfaction and loyalty.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• Accept delivery of and process merchandise from distributors, verifying merchandise against purchase invoices and recording it into inventory; prepare the product for presentation on the showroom floor.
• Ensure merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient in computer systems necessary for parts and accessories management.
• Periodically carry out physical inventory of merchandise.

• Devote oneself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow‑through with assigned projects.
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand federal, state, and local requirements governing the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday hours as required.

• High school diploma or equivalent.

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company production and quality standards.

This position requires spending most of the time working indoors in an air‑conditioned area, with sitting, standing, walking, bending/twisting/stooping, kneeling or squatting, reaching and/or lifting overhead on a regular basis. The job involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions. Climbing stairs may be regular, and lifting weights from 25–50 lbs is likely.