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Strategic Renewal Specialist for Growth & Retention
Job in
Cheyenne, Laramie County, Wyoming, 82007, USA
Listed on 2026-08-14
Listing for:
Cengage Group
Full Time
position Listed on 2026-08-14
Job specializations:
-
Sales
Customer Success Management -
Business
Customer Success Management
Job Description & How to Apply Below
Cengage School is seeking a Subscription Renewal Specialist within the Customer Success department to drive renewals, minimize churn, and identify expansion opportunities across the product portfolio. You will manage a renewal pipeline in CRM, coordinate with sales, and maintain timely, detailed records of customer interactions.
Responsibilities include prioritizing high-value renewals, conducting monthly reviews with sales, and developing product knowledge to unlock growth during renewals.
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