Mobile Service Technician

Diesel Technician-Mobile

Department: Service
Reports To: Service Manager

McCandless Truck Center is one of the region’s premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Cheyenne area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We’re interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

Our Technician is responsible for performing high-quality maintenance and repairs on International Motors and IC Bus vehicles. This role ensures safety, customer satisfaction, and efficient operations by following established repair procedures and maintaining a clean and organized workspace.

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Paid Training
• Proficiency bonuses for Technicians
• Fantastic Culture and Work Environment

• Prepare for service events by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts.
• Perform maintenance and repairs accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts.
• Document work thoroughly by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow.
• Apply technical expertise in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products.
• Maintain up-to-date product knowledge of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition.
• Promote safety and compliance by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations.
• Mentor coworkers and apprentices through hands‑on coaching, knowledge sharing, and guidance to encourage skill growth and team success.
• Communicate effectively with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration.
• Deliver exceptional customer service by maintaining strong relationships, understanding needs, and providing professional, timely support.
• Take ownership of challenges and opportunities by addressing issues promptly, finding practical solutions, and continually seeking process improvements.

• Maintain
  up-to-date knowledge of International and IC Bus products and services, applying this understanding to daily tasks and aligning customer solutions with the company’s overall value proposition.
• Apply knowledge of International’s repair and maintenance procedures
  , including troubleshooting techniques, technical vehicle systems, tools, and documentation, to effectively service and repair International Truck and IC Bus products.
• Communicate clearly and respectfully with team members, leadership, and customers to promote understanding, build trust, and encourage open dialogue.
• Motivate and encourage team members to strive for excellence by fostering confidence, resilience, and a shared commitment to team goals in a supportive and success-oriented environment.
• Effectively plan and organize daily tasks by setting clear priorities and using available resources to meet goals that support overall team and organizational success.
• Identify and solve routine issues by developing practical,…