Critical Facility Engineer II

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions.
• Rapid response, investigation, and management of indoor emergency situations and air quality complaints.
• Have a complete working knowledge of creating, closing, and tracking  work requests  (WR). Initiate or respond to work orders, follow-up and verify completion of work.
• Monitor performance/note deficiencies of service contractors and recommend changes as necessary.
• Perform other related duties and responsibilities as assigned by management.
• Supports the delivery of data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
• Acts as an operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
• Carries out tasks under the direction of the Network/Engineering Infrastructure Manager and IT Manager necessary to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Conducts activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
• Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.

• A minimum of 5 years of directly related experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems.
• High school diploma or general education degree (GED) and two+ years' experience in electrical systems, refrigeration and/or HVAC. Or equivalent combination of education and experience.
• Knowledge of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, and CRAC units.
• Good observation skills and problem-solving ability.

Demonstrates expertise in the operation, installation, and maintenance of data center critical equipment and building systems, with a strong focus on HVAC, electrical, plumbing, and fire/life safety systems. Proficient in managing work requests and coordinating with contractors to ensure optimal performance of infrastructure and network services.

• Data Center Operations
• HVAC Systems Maintenance
• Electrical Systems Knowledge
• Problem-Solving Skills
• Work Request Management

• HVAC
• Electrical Systems
• Plumbing Systems
• Fire/Life Safety Systems
• Data Center Equipment Maintenance
• Installation of IT Hardware
• Structured Cabling Installation
• UPS Systems
• Generators
• Transformers

• Observation Skills
• Problem-Solving Ability

• Data Center
• Building Systems
• Critical Equipment
• Service Contractors
• Work Orders

• Network Products
• Telecommunications Services
• Patch Cables
• CRAC Units
• Air Handling Units