Community Outreach Coordinator

Community Outreach Coordinator

Cheyenne, WY | Full-Time |

Reports to:

Client Services Director

Be the trusted face of Senior Helpers for our referral partners and the families they serve

Senior Helpers is a nationally recognized leader in home care and our success is built on strong, meaningful relationships with the professionals and organizations who trust us with their referrals. As a Community Outreach Coordinator, you’ll be the key connector who strengthens those partnerships, ensures exceptional client experiences, and represents our mission throughout the Cheyenne community.

This role is ideal for someone who loves networking and relationship building AND brings the process discipline to document, follow through, and deliver consistently. You’ll need both halves: the relational energy to open doors and the analytical rigor to keep them open. Cheyenne’s close-knit professional community means real visibility, genuine relationships, and meaningful impact from day one.

Competitive base salary commensurate with experience (range shared during initial interview). Performance-based bonus tied to referral growth and client retention.

This position demands two things in roughly equal measure and the best candidates bring both naturally.

Building rapport, initiating contact, getting people emotionally invested in Senior Helpers and keeping those relationships warm over time.

Accurate care plan documentation, consistent follow-up cadence, adherence to quality standards, and reliable performance in repetitive tasks.

You’ll serve as the bridge between Senior Helpers, our referral partners, and the families who rely on us. Your work will directly influence our reputation, our growth, and the confidence professionals place in recommending our services.

• Grow and maintain referral relationships by engaging with hospitals, rehabs, senior living communities, physicians, and other community partners
• Represent Senior Helpers at trade shows, networking events, and community activities, positioning us as the preferred home care provider
• Identify new referral sources and nurture long-term partnerships through consistent outreach and follow-up

• Conduct client assessments including intake, care plan development, and recommendations for additional community resources
• Guide new clients through onboarding, including caregiver introductions, first-day check-ins, and 30-day follow-up visits
• Ensure client and family satisfaction, collaborating with internal teams and family members to resolve concerns
• Visit clients on a rolling 90-day schedule to assess service quality, update care plans, and support evolving needs
• Use Senior Helpers’ LIFE Profile tool (a structured assessment tool) to identify opportunities to increase or adjust service hours based on changing client needs
• Support client engagement activities, such as sending birthday cards, grief baskets, and other thoughtful touches

• Support caregiver recruiting efforts, including interviewing and hiring in collaboration with operations leadership
• Perform additional duties as needed to support operations and client care

We want to set you up to win. Here’s what great looks like in your first 90 days:

Meet and map our key referral partners. Learn the Senior Helpers story, services, and LIFE Profile tool. Complete your first client onboarding and begin building comfort with care plan documentation.

Establish a consistent outreach rhythm with top referral partners. Pipeline of new opportunities taking shape. Care plan updates, follow-up visits, and documentation habits operating on schedule.

Actively growing referral activity with measurable momentum. Operating independently on client onboarding, care plan updates, and partner engagement with consistent, accurate follow-through on both sides of the role.

You’re a natural relationship builder who enjoys connecting with…