Eligibility Specialist

Job Title

This position provides overall case management for economic assistance, information, and referral cases as assigned, provides information and refers individuals and families to programs and resources, including self-sufficiency and/or self-responsibility, and ensures safety and protection.

Open until filled. The Wyoming Department of Family Services' work centers around three values: safe at home; giving families opportunities for success, and supporting the people who support the families. Join the DFS family and support Wyoming families!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes: comprehensive health, dental, and vision insurance; paid vacation, sick leave, FMLA, and holidays; retirement - pension and 457B plans that help you build a secure future; flexible schedules and work-life balance options; meaningful work that makes a difference for Wyoming communities; and much more!  for detailed information, or you can watch this short video to learn about our benefit package.

Human Resource Contact:
Michelle Johnson / Michelle.johnson

Essential functions:

provides support of economic assistance programs which may include TANF, child support, Medicaid, food stamps, etc.; determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs; provides benefits timely and accurately while collaborating with other state and community partners for the health and safety of the public; assists with audits to ensure compliance with state and federal requirements;

maintains computer databases and enters information; conducts client interviews to determine eligibility; maintains cases once approved; maintains public relations with community referral agencies and others; recognizes and provides intervention services for people in crisis; trains new employees; assists with hearings through written or verbal testimony or exhibits.

Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and in writing, and have customer service experience. Knowledge of effective interviewing techniques including attitudes, behaviors, and value judgments that affect the worker-client relationship; laws, rules, regulations, policies, procedures and manuals; community and governmental resources and programs and how to access them;

agency computer systems and their application; general office procedures; state and federal criminal justice processes.

Minimum qualifications:

Education:

Associate's Degree.

Experience:

0-2 years of progressive work experience (typically in Benefits and Eligibility) OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Benefits and Eligibility). Certificates, Licenses, Registrations:
None.

Physical working conditions: notes: FLSA:
Non-Exempt. All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Human Resource Contact:
Michelle Johnson / Michelle.johnson