Driver Services Help Desk Specialist

Overview

The Driver Services Help Desk Specialist, located in Cheyenne, Wyoming, provides essential support to driver license examiners and staff, as well as commercial and non-commercial drivers,  holders, state driver licensing agencies, and the general public. This position serves as a key resource for issuing and transferring driver licenses and identification cards, researching records, and resolving complex problems related to driver credentials.

The specialist evaluates and verifies information for accuracy, ensures driving records are current, and confirms compliance with state laws, federal regulations, and agency policies and procedures. Through clear communication, attention to detail, and strong problem-solving skills, this role helps maintain the integrity of driver records while delivering timely and professional customer service.

Cheyenne, Wyoming offers an exceptional quality of life with a strong sense of community, affordable cost of living, and easy access to outdoor recreation. Residents enjoy short commute times, minimal traffic, and a balanced work-life environment, while still having access to professional opportunities within state government. Located along the Front Range, Cheyenne provides quick access to hiking, fishing, and wide-open spaces, along with cultural events, local dining, and a welcoming small-city atmosphere.

Working in Cheyenne allows employees to build a meaningful career while enjoying the stability and lifestyle Wyoming is known for.

This position offers: 2,000 Hiring Bonus
See notes for eligibility

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE!  for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: (Use the "Apply for this Job" box below)..gov

Human Resource Contact: Stacy Woita  or stacy.woita2

The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Answer all questions including complex questions regarding the Driver s Services/Driver s License departments.
• These positions have a large amount of technical knowledge of the entire Drivers Services organization.
• Answer questions from the public without the need to transfer any calls.
• First-line of response, answering phones, and are very knowledgeable about each area within the Driver Services Department as well as the Field offices.
• Stay current on statutes and laws in order to answer basic questions for drivers, lawyers, etc.
• Liaison with law enforcement, court systems, other states, commercial drivers with regard to drivers services information.
• Able to assist any of the sections within Driver Services.

• Experience working in driver services, motor vehicle administration, or a related regulatory or customer service environment
• Knowledge of state driver licensing laws, federal regulations, and policies related to driver licenses and identification cards
• Strong customer service skills with the ability to communicate clearly and professionally with the public, staff, and other state agencies
• Demonstrated ability to research, interpret, and evaluate records and documentation for accuracy and compliance
• Experience resolving complex issues and providing solutions in a fast-paced, detail-oriented setting
• Proficiency with computer systems, databases, and standard office software, with the ability to learn specialized driver services systems
• Ability to work independently while also contributing effectively as part of a team
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities

• Knowledge of Wyoming State Statutes and Federal Regulations pertaining to driver license and motor…