Office Associate

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top‑tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Division of Family & Community Services is seeking to hire a friendly, personable speaking voice to help with the organization and running of the daily administrative operations at the Cook County Family and Community Resource Center in the South Loop Office. As an Office Associate, you will typically be processing incoming mail, answering phones, and greeting visitors at the front desk.

The ideal candidate will be a hard‑working professional able to undertake a variety of office support tasks and work diligently under pressure. The person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. The Division helps Illinois residents by connecting them with many programs and services.

Through our programs, services and prevention efforts, the Division improves the health and well‑being of individuals and promotes self‑sufficiency and integrity of families of Illinois.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

• Receives and distributes mail, manual releases, and memos, including incoming correspondence from customers and applicants, drop box items, faxes, and centrally mailed reports.
• Edits general client information in the Integrated Eligibility System (IES) system.
• Serves as back‑up receptionist.
• Provides clerical office support.
• Serves as back‑up timekeeper in the timekeeper’s absence.
• Maintains files, office supplies, and forms.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 wpm.

Monday‑Friday, 8:30am‑5pm, 1‑hour unpaid lunch.

1112 S Wabash Ave, Chicago, Illinois, 60605

DHS.Hiring Unit

Office & Administrative Support;
Social Services

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well‑being for everyone in Illinois. Our values…