Rehabilitation Case Coordinator ; Upward Mobility

Job Requisition : 51853
Opening Date: 12/23/2025
Closing Date: 01/07/2026
Agency: Department of Human Services
Class

Title:

REHABILITATION CASE COORD I - 38141
Skill Option: UMP Certificate
Bilingual Option: None
Salary: Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

The Division of Rehabilitation Services (DRS) is the state’s lead division serving people with disabilities, committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program.

The role performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselors, and interacts with field office staff and internal and external customers in person, phone and/or email.

The Division of Rehabilitation Services is seeking to hire a self‑motivated and detail‑oriented individual with strong communication skills.

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers.
• Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Completion of four (4) years of high school or equivalent.
• Two (2) years of clerical related experience that demonstrates proficiency and accuracy in performing keyboarding functions.

• Requires ability to travel for training.

Mon‑Fri, 8:30 am‑5 pm, 1 hour unpaid lunch.

6200 N Hiawatha Ave, Chicago, IL 60646‑4309 (Bureau of Customer and Community Field Services, Region 1/North)

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10‑25 Days of Paid Vacation time annually – 10 days in the first year of employment
• 13 Paid Holidays annually, 14 on even‑numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program – supplemental retirement plan
• Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

Use the “Apply” button at the top right or bottom right of this posting to begin the application process. State employees should sign in to the state career portal; non‑state employees should log in through the  website. Please review the Internal Candidate Application Job Aid for state employees and the Application Procedures in the footer of every page for non‑state employees.

Temporary assignment information should be included in the application profile. The main form of communication will be through email. Please check your junk mail, spam, or other folder for communication regarding any submitted application.