Sr Business Analyst; Hybrid

Sr Business Analyst (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non‑profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people‑first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr Business Analyst (Hybrid) on our Publishing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This position works as a solutions consultant with business partners to understand their business needs, investigate options and prepare requirements for all systems solutions. Convey the future direction of systems and the impact of those systems on the clients’ business. Analyze and document descriptions of user needs, including business process, workflows, data flows, use cases, and other requirements. Design program specifications, including the functions and steps required to develop or modify the platforms to meet end‑user requirements.

Partner with developers and other team members in the testing cycle of the systems solutions. Assist in the estimation process and implementation of the systems solutions. Present solutions and provide training and documentation on them.

Business Analysis

• Develop specifications for solutions that fulfill business requirements for projects of medium size and complexity through requirements analysis, design, and work estimation.
• Coordinate and lead requirement review sessions.
• Provide clarification to requirements and use cases to the Developers.
• Assure that all products, requirements, and design deliverables adhere to design and usage consistency, maintaining standards including conducting User Acceptance Testing and Product verification with the business users.

Solutions Improvements

• Work as a solutions consultant and present how solutions fulfill business requirements.
• Provide training and documentation on solutions to operations team and ensure proper usage and SOPs are developed to utilize new features and functions.
• Work with the designated team lead to provide Tier 2 system support to end‑users.
• Heavy participation in technology life cycle management to ensure long‑term maintainability of systems and reduce risk of technology obsolescence.
• Work with developers to manage, and handle ‘break‑fix’ issue resolution efforts including functional, performance, and integrating testing.
• Perform root‑cause analysis to determine underlying problems and make recommendations for short and long‑term solutions.
• Assist in proper validation to ensure that issues are resolved in a timely manner.

Relationship Management

• Work with various developers on all testing cycles related to the system solutions. This includes, but is not limited to, the creation of overall test plans, detailed test cases, execution and coordinated execution of the test plans, and coordinating the execution of the user acceptance testing.
• Report project status regularly to team lead.
• Recognize and identify potential areas where existing procedures require re‑engineering, or where new ones need to be developed.
• Raise all concerns, issues, and risks to management.
• Share intellectual knowledge and mentor other development team members.
• Enhance professional and technical knowledge through participation in informal and formal training sessions.

May include other responsibilities as assigned

• BS or BA degree in computer science or relevant experience required. MS or MBA degree is…