Strategist

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide.

ZSers drive impact by bringing a client‑first mentality to each engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

The ZS Digital Experience and Design (DXD) practice was created to champion design in the creation of compelling, innovative and outcomes‑focused experiences, services and products. Our clients look to us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients. We use our deep understanding of people to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.

• Support the design and delivery of new services, products, and brand experiences that solve customer problems, increase brand value and inspire people.
• Support the creation of best‑in‑class experience‑design deliverables to articulate customer research insights and craft a broad range of design artifacts including experience maps, user journeys, service blueprints, and personas.
• Partner and collaborate with cross‑disciplinary teams through all phases of the design process, including alignment with client, understanding context, developing insights, exploring and defining opportunities, setting strategy, creating actionable/tangible design expressions, communicating vision, and guiding go‑to‑market strategies.
• Support qualitative customer research using design, behavioral, ethnographic, and market research techniques and apply insights to inform design decisions.
• Elicit requirements through a range of activities from planning and leading stakeholder interviews, working from problem statements, articulating business objectives and asking the right questions to inform design thinking processes.
• Participate in cycles of rapid iteration to prototype experiences across mediums and realize a final solution.
• Help prepare for the presentation of design solutions with precision and personality to a variety of business stakeholders, clients, and internal colleagues.
• Support the team to be able to convey strategy and direction through a masterful mix of visual and verbal communication.
• Assist in the crafting of exceptional stories that connect the dots of user needs, concepts, design principles and experience details, both within the team and out to clients.
• Help plan and facilitate design thinking workshops to support creative collaboration and evangelize customer centricity with clients and colleagues.
• Serve as an active member of the practice, having and sharing ideas about design and new ways to approach challenges.

• Bachelor’s degree required (advanced degree is an asset) in design, design strategy, design research, service design, industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success.
• 1‑4 years of experience applying Design Thinking methods to reach successful business outcomes; demonstrated experience in the Life Sciences and Healthcare industry is an additional asset.
• Excellent communication and collaboration skills with experience working with all levels of management in obtaining consensus on project requirements and deliverables.
• Experience with the user‑centered design (UCD) process and designing complex, multi‑channel experiences for customers.
• Well‑versed in the craft of experience and/or service design thinking.
• Exposure to design research techniques such as…