Patient Care Supervisor

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Regular Full-Time Chicago Heights, IL, US

30+ days ago Requisition

Salary Range: $23.00 To $25.00 Hourly

Aunt Martha's Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We create environments that allow us to do what we do best-provide healthcare and wellness services to those who need them most.

The Patient Care Supervisor serves in a dual role as both a Medical Assistant and supervisor of Medical Assistants
, overseeing day-to-day clinical operations and ensuring high standards of patient care.

Reporting to the Health Center Administrator
, this role is responsible for supporting clinical excellence, patient safety, and operational efficiency. The Patient Care Supervisor partners closely with the Patient Experience Supervisor and care team to improve workflows, enhance patient outcomes, and support staff development and retention.

Deliver exceptional customer service using the AIDET model

Ensure proper screening and triage of walk-in patients

Communicate clinical concerns to providers and leadership

Assist with patient registration and check-out as needed

Maintain high standards of infection control, medication administration, and procedural support

Supervise and support Medical Assistants in daily operations

Develop and manage daily staff assignments and workflows

Complete onboarding for new hires within 90 days

Conduct annual competency evaluations

Mentor staff to support growth, performance, and retention

Manage real-time patient scheduling and clinic flow

Partner with Patient Experience Supervisor on claims, supplies, and equipment needs

Ensure all claims are closed and submitted daily

Coordinate equipment maintenance and vendor services

Support monthly Joint Commission documentation and compliance

Communicate policy and procedural updates to staff

Attend required trainings and complete Core Curriculum

Perform additional duties as assigned

Competitive hourly pay: $23-$25/hour

Health, Dental, and Vision Insurance

Life & Disability Insurance

Paid Time Off (Vacation, Sick, Holidays)

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts (cell phones, restaurants, and more)

Certified or Registered Medical Assistant

Prior supervisory experience

Valid driver's license and current auto insurance

Ability to work evenings, weekends, and some holidays

Flexibility to travel between clinic locations as needed

Aunt Martha's Health & Wellness is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.