Service Leader

Overview

Service Leader at Chipotle Mexican Grill

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. The role also involves keeping a clean, organized line with properly functioning line equipment, and being on your feet while clocked in unless on break. When not busy, you evaluate tasks that need to be completed and assist others as needed.

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety, including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve customer incidents and ensuring positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and ordering office supplies as necessary
• Ensuring the proper quantity of supplies are available as needed

• Understanding and articulation of Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)

Base pay range: $17.65–$19.64. This position is eligible for digital tips. Actual base pay may vary based on skill level, experience, and/or education. Chipotle offers a competitive benefits package. For details, visit

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.

With employees passionate about providing a great guest experience, Chipotle is a leader in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a purpose as it leads in digital, technology and sustainable business practices. For more information or to place an order online, visit

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act and/or state or local laws. Please contact A if you need an accommodation to complete an application, interview, or to participate in the hiring process.

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