Receivables Support Representative

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow.

This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution.

You will be responsible for:

• Following up on past-due accounts and securing payments
• Resolving billing and invoice discrepancies
• Managing receivables cases in Salesforce
• Documenting payment commitments and customer interactions
• Supporting auto-pay enrollment
• Identifying recurring billing issues and improving processes

If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit.

• Execute daily outbound collections through phone and email
• Follow up consistently on past-due invoices and outstanding balances
• Secure payments and document payment commitments
• Monitor aging accounts and help reduce delinquency
• Maintain structured follow-up schedules until balances are resolved
• Identify eligible customers and encourage auto-pay enrollment
• Balance collection urgency with a professional customer experience

• Investigate invoice discrepancies and customer billing concerns
• Resolve account setup issues and system-related billing errors
• Identify the root cause of billing problems rather than applying temporary fixes
• Coordinate with internal teams when additional support is required
• Provide customers with clear explanations and resolution updates
• Help prevent recurring billing issues through accurate investigation and documentation

• Open, manage, update, and close billing cases in Salesforce
• Maintain clear documentation for every customer account and case
• Record:
• Calls and emails
• Payment commitments
• Billing issues
• Investigation details
• Follow-up actions
• Final resolutions
• Keep CRM records accurate, complete, organized, and audit-ready
• Confirm customer understanding and resolution before closing cases

• Communicate professionally and confidently with customers regarding outstanding balances
• Handle payment objections and billing concerns with empathy and persistence
• Provide proactive updates on billing investigations and payment status
• Guide conversations toward clear next steps and resolution
• Maintain positive customer relationships throughout the collections process

• Identify recurring billing, collections, and account issues
• Flag accounts requiring escalation or additional attention
• Recommend improvements to collections workflows and follow-up processes
• Share operational insights with internal teams
• Help reduce repeat billing issues and unnecessary escalations
• Support stronger receivables visibility and cash-flow management

• Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management
• Experience handling past-due accounts and customer payment follow-ups
• Comfortable conducting outbound collection calls and emails
• Experience using CRM systems;
  Salesforce experience strongly preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• Strong attention to detail and documentation accuracy
• Ability to manage a high volume of accounts, cases, and follow-ups simultaneously
• Ability to work…