Reconciliation Specialist

Column is the software platform for public information. We build automated tools and workflow solutions that help governments, law firms, and media organizations notify the public. Today, thousands of publishers and tens of thousands of agencies, firms, and individuals rely on Column to keep their communities informed every day. We’re reimagining how public information connects people, institutions, and media.
We're a remote-first team of engineers, designers, and builders who are committed to creating software that supports an informed public.

Company:
Column |

Location:

Remote (U.S.

-based) |

Employment type:

Full-time

Column is looking for a detail-oriented Check Reconciliation Specialist to join our Finance Operations team. This is an entry-level role, though experience in accounts receivable and payments support is a plus. You will match incoming check payments from our new Chase lockbox against invoices in Stripe and improve processes around incorrect check payments. You will work closely with the Support team on customer communications and complex payment issues.

• Process and match incoming check payments received through the Chase lockbox against open invoices in Stripe
• Reconcile daily lockbox deposits and payment batches to ensure every check is accounted for and applied correctly
• Investigate and resolve payment discrepancies, including short payments, over payments, duplicate payments, and misapplied funds
• Identify and apply refunds or credits for over payments and incorrect check amounts
• Improve processes around incorrect check payments to reduce manual rework and prevent recurring errors

• Meticulous attention to detail: catches small discrepancies in payment amounts, dates, and invoice matches before they become bigger issues
• Organized and process-driven: maintains accurate records, works systematically through batches, and keeps reconciliation workflows tidy
• Clear communicator: writes plainly and professionally when coordinating with customers and the Support team on payment issues
• Continuous improver: has a bias toward process improvement, spotting recurring errors and fixing the root cause rather than just the symptom

• Efficiency: 100% of lockbox check payments matched to Stripe invoices within 5 business days of receipt
• Problem Solving:
  All payment discrepancies (short payments, over payments, misapplied funds) investigated and resolved within 5 business days
• Accuracy:
  Zero reconciliation errors at month-end close, with records audit-ready at all times

You will:

• Learn Column's product, customers (publishers, advertisers, filers), and how public notice payments flow through the platform from placement to reconciliation
• Get trained on the Chase lockbox, Stripe invoicing, and Column's internal billing systems, shadowing current reconciliation workflows
• Meet with the Support team to learn how they handle payment questions and escalations, what customers commonly get wrong, and where reconciliation causes friction

By Day 60, you will have:

• Independently matched a full cycle of lockbox payments to Stripe invoices with accuracy
• Resolved your first set of payment discrepancies (short payments, over payments, misapplied funds) with guidance
• A working relationship established with the Support team, including agreed channels and handoffs for payment issues

You will own day-to-day check reconciliation by Day 90, including full lockbox-to-Stripe matching, discrepancy resolution, and escalation handling. You will partner with the Support team to document shared payment-issue processes, and deliver a documented improvement for incorrect check payments, reviewed with…