Sr Manager, Global Billing

Job Title: Senior Manager, Global Billing

Department: Finance & Accounting

Reports To: Assistant Controller

Location: Remote

The Senior Manager, Global Billing is responsible for leading and optimizing the organization’s global billing operations to ensure accurate, timely, compliant, and efficient invoicing across multiple regions, business units, and customer segments. This role oversees end-to-end billing processes, establishes global standards and controls, drives operational excellence, and partners closely with Finance, Sales, Customer Success, Revenue Operations, Legal, Tax, and IT to support business growth and enhance the customer experience.

Prometric () is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

• Lead day-to-day global billing operations, ensuring invoices are generated accurately and delivered within established service-level agreements (SLAs).
• Oversee end-to-end billing activities, including customer setup, contract and pricing validation, billing schedules, invoice generation, adjustments, credits, rebills, and billing dispute resolution.
• Establish standardized global billing policies, procedures, workflows, and controls while accommodating legitimate regional and business-specific requirements.
• Lead, develop, and mentor billing managers, supervisors, and individual contributors across multiple geographies and time zones.
• Establish clear performance expectations, accountability structures, development plans, and succession strategies.
• Foster collaboration across regional teams and promote consistency in execution, knowledge sharing, and best practices.
• Evaluate existing billing processes to identify inefficiencies, control gaps, recurring errors, and opportunities for standardization.
• Lead continuous improvement initiatives to reduce manual work, improve invoice accuracy, accelerate billing cycles, and minimize rework.
• Develop and maintain standard operating procedures (SOPs), process documentation, controls, and escalation protocols.
• Drive root-cause analysis for billing errors, delayed invoices, disputes, and recurring customer issues.
• Partner with IT, Finance Systems, and business stakeholders to optimize billing platforms, ERP systems, CRM integrations, and related financial applications.
• Partner with Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to support compliance with company policies and applicable accounting standards.
• Collaborate with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to ensure accurate interpretation and execution of commercial agreements.
• Partner with Accounts Receivable and Collections teams to resolve invoice-related disputes and improve cash collection outcomes.
• Serve as the escalation point for complex billing issues, customer-impacting errors, and high-priority operational matters.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; equivalent relevant experience may be considered.
• 7+ years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a related function.
• 3+ years of experience managing teams, including people leaders and/or geographically distributed teams.
• Demonstrated experience overseeing complex billing operations across multiple countries, regions, business units, or customer segments.
• Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and…