Billing Supervisor Job Chicago area,Illinois USA,Accounting

Accountabilities

Team Supervision:
Coordinate and supervise Billing Coordinators, providing first-level guidance on billing questions, daily operational challenges, and workflow priorities.
Staff Development:
Participate in employee coaching, performance feedback, and reviews, and provide training and support to strengthen team capabilities.
Team Communication:
Conduct regular team meetings to discuss ongoing assignments, operational concerns, billing priorities, and organizational updates.
Scheduling and Timekeeping:
Monitor staff schedules and attendance, coordinate coverage, process overtime and time-off requests, and approve timecards through the firm's time management system.
Operational Coordination:
Serve as a point of contact for secretaries and other internal stakeholders, helping resolve billing-related issues and maintain smooth day-to-day operations.
Hands-On Billing Support:
Maintain an appropriate portfolio of Billing Coordinator assignments while supervising the broader team and supporting the firm's billing operations.
Billing Process Improvement:
Assist with the development and implementation of billing procedures, practices, and workflow improvements.
Invoice Tracking:
Monitor regionally assigned bills and coordinate with billing attorneys and assistants to ensure invoices are completed within established deadlines.
Billing Audits and Controls:
Review work-in-progress matters, cost credits, negative invoices, manual invoices, payment applications, rate overrides, exception codes, zero pro formas, and closed matters to identify discrepancies and areas requiring attention.
Accuracy and Compliance:
Apply accounting principles and internal controls to support accurate billing, appropriate financial records, and consistent operational practices.
Cross-Functional Collaboration:

Build effective working relationships with attorneys, partners, clients, administrative professionals, and billing colleagues while maintaining responsiveness, tact, and professionalism.
Additional Responsibilities:
Take on other duties as requested to support departmental objectives and ensure billing operations remain effective.

Requirements:

Education and Experience:

Associate degree from a two-year college and at least seven years of related legal billing experience. An equivalent combination of education and experience may substitute for the education requirement.
Legal Billing Expertise:
Experience in a fast-paced law firm environment is highly desirable, along with knowledge of billing department operations and insurance-based billing.
Supervisory

Experience:

Ability to organize, coordinate, and supervise staff, provide constructive feedback, manage workloads, and encourage collaboration and accountability.
Billing Software:
Proficiency with Elite 3E billing software and various electronic billing vendor platforms is preferred.
Technical

Skills:

Demonstrated proficiency in Microsoft Office, particularly Word, Outlook, and Excel, with strong data entry skills and the ability to learn new software applications.
Accounting Knowledge:
General understanding of accounting principles, internal controls, and mathematical calculations involving whole numbers, fractions, and decimals.
Analytical and Problem-Solving

Skills:

Ability to investigate billing issues, collect and interpret data, identify discrepancies, evaluate options, and make sound independent decisions.
Communication

Skills:

Strong written and verbal communication skills, including the ability to explain information clearly, prepare routine correspondence, present updates, and respond professionally to questions or complaints.
Relationship Management:
Ability to maintain effective working relationships with partners, attorneys, clients, and staff through diplomacy,…