Data Quality Specialist

Founded in 1971, Centers for New Horizons, Inc. (Centers) is a nonprofit organization that assists children, youth, and families to become self-reliant. With 100+ full-time staff, most of whom live in or near its service communities, Centers provides programs in seven locations throughout the Bronzeville and Riverdale communities of Chicago's Southside that reach over 1,000 individuals daily.

To assist designated Performance Quality Improvement Coordinator/Contracts Manager and Program Director in various data quality functions. Duties include facilitating assigned quality improvement committee meetings, collecting and analyzing data, compiling reports, entering data into program database, creating forms and graphs and aiding in data collection. The ideal candidate will collect and analyze quantitative and qualitative data for the program. This role will benchmark performance against achievement, peer program achievement, peer organizations, and established industry standards and best practices.

This role will also be responsible for assisting in overall front office activities including reception area, mail, data entry and projects that may be generated from the one of four program sites.

• Collecting and analyzing quantitative and qualitative data for program.
• Preparing written reports charts and graphs providing statistical, comparative and trend analysis.
• Presenting information to PQI Coordinator/Contracts Manager and Program Director demonstrating performance levels.
• Recommending remedial action to correct deficiencies in program practices, policies and compliance with program standards.
• Serving as a committee person for agency’s Quality Improvement process.
• Preparing, compiling and sorting documents for data entry.
• Checking source documents for accuracy.
• Verifying data and submitting data back to originating source for corrections.
• Obtaining further information for incomplete documents.
• Updating data and recommending deletion for unnecessary documents to management.
• Combining and rearranging data from source documents where required.
• Entering data from source documents into prescribed computer database, files and forms.
• Maintaining logbooks or records of activities and tasks.
• Complying with data integrity and program policies.

Compensation is commensurate based on experience, position requirements, and candidate qualifications. The salary is $45,000 annually.

Associate’s Degree in Business Management, Information Technology or another closely related field with an emphasis on statistical analysis, research and quality management.

Commensurate experience in the field of quality management and/or statistical research will be considered.

Minimum of 2 years data entry experience in a public or not-for-profit sector required; human services experience a plus. Commensurate private sector experience will be considered.

A working knowledge and ability to conduct independent research; prior work as a research assistant preferred.

• Excellent oral and written communication skills
• Excellent knowledge of Microsoft Office Suite; including MS Word/Word Processing, Excel, Database, and Statistical software.
• Ability to function at a high level of productivity, with good organizational skills and management experience.
• Detail oriented and meticulous.
• Seasoned, experienced approach to administrative tasks with a proven ability to relate to staff, management, and interested parties for the benefit of the program and to express the performance story.
• Ability to establish credibility and to act decisively, but to also operate within a team framework and within the organizational mission.

The typical work environment is in an office setting, but may on occasion be outside the office in the field. The noise level will vary depending on the location. External vehicles, office equipment, machinery, telephone and conversations produce noise. May require nights, weekends or holidays;
May be stressful due to the demands of the position.

The physical demands described here are representative of those above and must be met by…