Member Services Coordinator

"Deliver Exceptional Member Support - Join the Team Behind the Smiles"

American Academy of Periodontology (AAP) is a small but mighty collaborative Membership Team. We are searching for an individual that shares our passion for superior customer service and one who will bring fresh new ideas to contribute to our success. We will provide training and support with ‘an open-door policy’ for the different aspects of your role and assign you a mentor for your career development.

About AAP:

The American Academy of Periodontology is a 7,500-member professional organization for Periodontists, a dental specialty for the prevention, diagnosis and treatment of diseases affecting the gums, supporting structures of the teeth and placement of dental implants. Our vision is to be the voice of Periodontists as the collaborative partner to achieve optimal oral health. Our office is located just off the Mag Mile, close to Water Tower Place.

To learn more about our organization, please visit us io.org

In support of our amazing team, AAP offers:

• Employer paid (for employee’s coverage) Medical and Dental Insurance (BC/BS)
• Vision Insurance
• Generous Paid Time off (Accrual eligibility of (12) days your 1 st year and (15) days in your 2 nd )
• Paid end of year Holiday/Winter break
• Paid Holidays, Sick Time and Paid Leave
• Hybrid Work Environment with a 35-hour work week
• Professional Development and Training
• Eligibility to participate in 401(k) plan with generous employer match
• FSA/HSA, Life Insurance, AD&D, EAP
• Long- and Short-Term Disability Insurance and Long-Term Care Insurance
• Hiring Pay Rate Range: $29.00 - $31.00 per hour ($52,780 - $56,420 annually) based on experience and skill-sets

The Member Services Coordinator is responsible for supporting the daily operations of the Membership Department. This individual serves as the primary point of contact for members and prospective members, answering membership-related questions via phone and email and delivering exceptional customer service. In addition, provides administrative and logistical assistance to the Senior Membership Manager as needed.

The Member Services Coordinator is cross trained on certain tasks within the Membership Department to assure maximum and consistent support for essential functions.

ESSENTIAL FUNCTIONS:

Member Service (60%)

• Answers department calls and responds to emails regarding membership, member transactions, website login issues, and questions about Academy benefits, resources, and events in an expeditious and professional manner.
• Maintains electronic member files, accurately capturing and entering member and prospect data.
• Proofs new member applications and follows up with applicants to complete missing information.
• Processes new member applications, membership renewals, and transfers to new membership categories.
• Performs dues payment transactions and offers assistance to members when needed.
• Distributes new member letters and certificates.
• Assists in preparation for Annual Meeting events and exhibits at external meetings.
• Staffs the Member Resource Center at the Annual Meeting and assists with other onsite projects as needed.
• Maintains inventory of member giveaways and serves as point of contact for staff product requests.

Member Data Services (30%)

• Processes monthly back issue requests for Academy journals and alerts Managing Editor of delivery problems and other service complaints.
• Runs monthly dues payments and follows up on dues collection issues.
• Manages electronic and paper department filing/archiving system.
• Fulfills Perio Store orders, maintains merchandise inventory, and updates Personify with new products.
• Distributes member category transfer correspondence and processes transfer requests.
• Handles deceased member files and notifies marketing team to update website.

Administrative Support (10%)

• Assists with shipments to and from Annual Meeting and other membership events as required.
• Maintains department onsite and offsite storage list.
• Contributes to other projects, as needed.
• Backup to the receptionist, as needed.

Minimum Qualifications:

Education/

Experience:

• Bachelor's degree preferred but not required.
• A minimum of one to 2 years of experience providing…