Associate - Enrollment

Assurance

SD is a mission-driven organization that provides administrative services, enabling individuals to take ownership of their personal care services. This ensures they receive quality and comprehensive care with minimal disruption. Our mission is to help strengthen communities by enabling individuals to elect and manage their care programs, including how, when, where, and who delivers these services. This allows care recipients to retain their dignity during often challenging times and ensures they receive the most appropriate services for their specific situation.

Through facilitating self-directed home and community-based services, Assurance

SD improves the standard of home care available to aging seniors and individuals with special needs.

The Enrollment Specialist plays a vital role in supporting the growth and success of Assurance

SD and its affiliated businesses. As the first experience a customer has with Assurance

SD, Enrollment Specialists are responsible for successfully onboarding new participants, workers, and vendors into the referred program with a focus on detail and data accuracy. With strong attention to detail, the Enrollment Specialist is responsible for processing enrollment packets and data entry, ensuring the integrity of the information received and input into the system of record.

• Technical
  
  Skills:
  
  
  • End-to-end enrollment process
    • Directly support 30-35 incoming enrollments per month, maintaining them until successful conversion
  • Packet Completion (What a good completion looks like)
  • Accuracy
  • Data entry (Smart Sheet, packet pre-population)
  • Data entry (into the system of record)
  • System of Record (FMS, Arborsoft..)
  • MS Office Suite (Teams, SharePoint)
  • Writing Skills for a Professional Setting
• Interpersonal
  
  Skills:
  
  
  • Communication, internal & external
  • Teamwork
  • Customer Satisfaction
• Problem-solving
  
  Skills:
  
  
  • De-escalating Tier One issues
  • Overcoming enrollment blockers (requesting reschedules, EIN errors, etc.)
• Leadership
  
  Skills:
  
  
  • Asking for help or identifying issues
• Flexibility, Ability to pivot
• Willingness to raise a hand (helping with projects…)
• Learning agility (learning new skills over time)
• Response to feedback (How it is received and actioned)
• Time Management:
  • Moving multiple priorities forward
  • Ability to schedule work and tasks to completion

• Competitive Pay
• Health insurance with Company Contributions
• HAS
• Holiday Pay
• Paid time off
• Vision insurance
• 401(k) with Company match
• Life insurance
• Long- and Short-Term Disability insurance
• Parental leave
• FMLA

We are an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

This job description outlines the general work required to execute core job responsibilities effectively. It is not intended to be a comprehensive inventory of all duties, responsibilities, expectations, and qualifications required of employees assigned to this job. Duties may change, and should be expected to change, at the Company’s discretion, as the business and this role evolves. Nothing herein is intended or establishes a contract of employment or Employment Agreement whatsoever and all employment remains “at will.”

The signature below indicates you have read and understood this document, and again, is not intended in any way as an employment agreement or contract.