Care Assistant Bank Nights

This role is for a highly organized and compassionate individual to provide essential administrative, clerical, and logistical support to the care team on a bank (as-needed) basis during night shifts.

• Administrative Support: Maintain and update patient / resident records, ensuring accuracy and confidentiality ( HIPAA / GDPR compliance). Manage incoming and outgoing communications, including phone calls and faxes, and relaying critical information to clinical staff. Perform data entry, filing, and preparation of documents for the care team.
• Logistical Coordination: Assist in coordinating appointments, transport, or essential supply restocking during the night. Monitor and manage staff sign-in / out records and shift handover documentation. Ensure the smooth operation of the ward / unit by monitoring general cleanliness and organization of common administrative areas.
• Patient / Resident Liaison (Non-Clinical): Act as the first point of contact for non-clinical patient or family queries during the night. Provide comfort and reassurance by maintaining a calm and professional demeanor. Escalate any urgent clinical or welfare concerns immediately to the Registered Nurse or appropriate senior staff.

• Proven experience in an administrative, clerical, or customer service role, preferably in a healthcare or medical environment.
• Availability to work irregular hours, primarily during night shifts ( e.g., 10:00 PM - 6:00 AM) and on short notice as a bank staff member.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in Microsoft Office Suite and electronic record systems.
• Outstanding communication and interpersonal skills.