Hospitality Brand Consultant

Job Description

Support ongoing Global QA program activities and enhancements

Create schedules, prepare meeting materials, and manage meeting logistics

Take and distribute meeting notes and follow up on action items

Coordinate program updates, evaluation design, and self‑evaluation programming support

Maintain program information on Hyatt Connect, Service Now, and other channels

Draft communications to field teams and respond to program inquiries

Assist with prioritization of QA requests and interface with Hyatt IT

Manage invoicing on a biweekly basis

Participate in regular stakeholder meetings and integrate activities into HyQuality programs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Strong organizational and administrative skills with experience managing multiple priorities

Experience drafting compliance documents and presenting them

Proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook)

Ability to create and manage schedules, prepare meeting materials, and coordinate cross‑functional resources

Experience in program coordination, including documentation, communication drafting, and stakeholder engagement

Familiarity with platforms such as Hyatt Connect and Service Now or similar systems

Ability to manage vendor collaboration and internal team coordination

Strong attention to detail and ability to maintain accurate records

Excellent written and verbal communication skills Experience in hospitality or quality assurance programs

Familiarity with evaluation design, checklist versioning, and pilot planning

Experience supporting IT‑related requests and working with ticketing systems

Ability to assist with invoicing and financial tracking

Creative approach to presentation design and communication materials