Medical Laboratory Administrative Assistant

Our client is looking for a dynamic laboratory administrative assistant to accurately and efficiently assist clinical operations. A successful candidate will be highly organized and possess an excellent, can-do attitude. This position will report directly to the laboratory director, ensuring the lab director knows what tasks are awaiting his/her input, contacting clients on the director’s behalf, filing and scanning paperwork, performing some data entry, answering phones as needed and providing general administrative support to the laboratory management.

The candidate must be flexible, and be able to successfully manage multiple work streams at the same time.

Administrative / Customer Service Responsibilities

• Organize lab documents and paperwork, including filing and data entry
• Answer phones and provide customer support as needed
• Contact clients with information requests, relaying information, clarifying details; resolve and escalate issues/discrepancies
• Update training processes and procedures as needed
• Perform general laboratory work; assist technologists in processing specimens
• Other duties as designated by the director
• Phlebotomy experience is ideal, but not required.

Candidate Must Be:

• Detail-oriented and able to multi-task
• Able to coordinate multiple projects at once
• Obsessive about providing excellent patient and customer support
• Possess excellent written and oral communication skills
• Follow-up and see tasks through to completion
• Excellent working knowledge of Microsoft Office, especially Excel and Word
• Able to learn and grow with the company
• Highly motivated and able to complete ambiguous tasks
• Bachelor of Science degree preferred
• Some science or healthcare background preferred

This position is 5 days a week, Monday – Friday. (Some weekends a holidays) The ideal candidate must be flexible with their availability, especially during the initial training period.

Our client offers a competitive salary and health benefits package for full-time employees. Position is located in Jackson Park Hospital 7531 South Stony Island Avenue.

About Our Client:
We have a dedicated and passionate team of lab technicians, specimen processors, technology, sales and administrative staff throughout Illinois and Northwest Indiana and beyond. We are looking for a candidate who can make an impact on the organization. If you are looking to join a massive organization and hide, don’t come here. Our employees work hard and want to make a difference in the world.