Operations Manager

The dynamic administrative support team in Marcus & Millichap's Chicago Downtown location seeks a new team member to lead our innovative, collaborative team. We're seeking a personable, individual who desires a professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top client service, always looking for ways to improve themselves and their team, and making a difference in the office and the firm's overall success.

This is a full-time, exempt, in-office position at our Chicago office - not remote or hybrid with Commercial real estate is competitive and fast-paced. Bring the mindset of "no job too big or small."

The anticipated salary range for this role will be $75,000 - $85,000 a year plus annual discretionary bonus.

Some of the interesting things you will be responsible for as Operations Manager:

* Provide office and compliance management and support to the Chicago office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities

* Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed

* Hire, train, develop, and manage staff

* Aid in the provision of a 'concierge' level of service to brokers

* Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences

* Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed

* In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department

* Be responsible for facilities and logistics coordination for office needs - moves, remodels, reorgs, etc. including interfacing with Property Management

* Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events

* Work collaboratively with offices and departments across the Texas division, and firmwide

The proven success you'll bring to the Operations Manager Role:

* Excellent soft skills: collaborative, proactive, and approachable with a strong desire to manage and develop team members and the sales office environment

* Intermediate/strong computer skills including Office
365, MS Word, Excel, PowerPoint, and Outlook

* Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities

* Quick learner and you enjoy learning/working with software and technology

* Excellent attention to detail

* Reliable and punctual, take pride in owning your responsibilities, contributing to the team and leading by example

Role Requirements:

3+ years of experience in office and staff management Experience‐based knowledge of compliance and HR functions Strong MS Office skills - Excel/Word/Outlook/PowerPoint Superior writing, editing and proofreading skills Staff supervisory experience Ability to multi‐task and accurately meet deadlines in a demanding environment Budget, purchasing or similar cost‐efficient‐decision‐making skills

Preferred:

Preferred background:
Real Estate ‐brokerage, legal, finance, property management

Event planning experience Bachelor's degree or relevant professional education

Benefits & Perks:

Medical, Dental, and Vision Insurance Basic Life and AD&D Insurance Voluntary Life and AD&D Insurance Short-Term & Long-Term Disability Coverage Flexible Spending Accounts (FSA)
Cancer Guardian Program
401(k) Plan with Company Match Wellness Program Employee Assistance Program (EAP)
Paid Parking

Additional benefits may be available based on position and eligibility. We are committed to supporting our employees' well-being and professional growth.

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Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing,…