Receptionist; Hospitality

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Receptionist will help to elevate the office experience by providing personalized, client-centric services and administrative support. They will provide exceptional service by greeting and assisting all visitors and answering inbound calls and emails. They continuously offer the highest level of service to all corporate employees and their visitors. They maintain a professional image of the company by providing prompt, courteous and efficient service.

As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide top-tier customer experience. They will work proactively with their teammates to provide curated experiences, general office support, and hospitality services.

This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Monday to Friday, 7:30 AM–4:30 PM

• Provide 5‑star customer service to all employees and visitors across all communication channels.
• Greet, check in, and assist visitors; manage visitor registration, NDAs, and temporary badges.
• Answer and route calls professionally, including confidential inquiries; update phone and speed‑dial lists.
• Maintain reception area cleanliness and oversee visitor amenities.
• Coordinate with Security for access cards, parking passes, and badge issues; track and follow up on loaned access cards.
• Notify staff of incoming deliveries and coordinate with Mail Room as needed.
• Support scheduling of meeting rooms, ordering catering, and light administrative tasks.
• Coordinate with AV and Facilities teams; submit work orders when required.
• Assist with hospitality tasks including replenishing pantry, conference, and kitchen areas.
• Support meeting room setups and monitor office supply levels.
• Assist with copy/print requests and ensure equipment functionality.
• Build strong relationships with employees and teams; maintain professionalism in all interactions.
• Seek out additional tasks during downtime and provide backup support for front‑ and back‑office functions.

• High school diploma required, degree in hospitality or related field preferred.
• Experience in client‑facing or hospitality roles within a corporate setting.
• Strong communication, organization, and problem‑solving skills.
• Tech‑savvy, adaptable, and proactive in a fast‑paced environment.
• Professional, discreet, and service‑oriented with a polished demeanor.
• Hospitality or customer service certification a plus.

• Regularly lift or move up to 40–60 lbs. using standard equipment.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity to operate office equipment and computer systems.
• Must be able to perform tasks requiring close and distance vision, color vision, and depth perception.

None or negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.