Coordinator, Workplace

Job Description:

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

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Warmly welcome visitors and employees into our Corporate Headquarters or Hamburger University

Assist visitors in obtaining visitor badges to enter the office areas

Demonstrate exemplary hospitality skills; be customer obsessed, display a friendly, positive attitude

Provide visitors or employees with information about daily meetings or events and assist visitors with travel questions, restaurant recommendations, luggage storage

Direct visitors to restrooms, beverage service, and other building amenities

Help with way finding within the building

Provide administrative support, as needed

Subject matter expert in our visitor management system

Act as an ambassador for Brand McDonald’s

Badge assembly:
How to prep badges, organize, alphabetize, and complete without support

Timesheet management:
Editing entries, correcting mistakes, and submitting on time

Badge identification:
Knowing the different badge types (visitor, contractor, field, temp, etc.) and when each is used and appropriate workflows

Lobby coverage expectations:
Staying present, aware, and proactive during coverage; knowing when to shift lobbies, work as a team and when to escalation

Email communication:
Responding to personal/GEL emails, writing clear updates, and looping in the right partners

Calendar awareness:
Knowing daily schedules, large groups, and expected visitors

Escalation steps:
Who to contact for tech issues, badge problems, shuttle issues, LGs, HU or guest concerns

Basic troubleshooting:
Restarting kiosk tablets, iPads, checking printers, and resolving simple issues before escalating

Workday basics:
Updating team, checking inbox/teams for tasks, and completing required actions

Professional:
Being approachable, attentive, and maintaining a polished front desk demeanor

Understanding daily priorities:
Knowing what tasks must be done without reminders (restocking badges, LGs, lobby/desk readiness, etc.)

Shuttle coordination:
Understanding shuttle timing and who to contact for support

Large group support :
Knowing the workflow for LGs, especially for high‑volume days, and loop in the LG subject matter expert when needed

Awareness of building partners:
Knowing who Security, SOLO, HU, Facilities, Tech Bar, and Shuttle Ops are and when to involve them

Understanding SOPs:
Following established processes without needing reminders or re‑explanations

Self‑management:
Staying productive during downtime, anticipating needs, and completing tasks without being prompted

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Bonus Eligible:
Yes

Long - Term Incentive:
No

Benefits Eligible:
Yes

The expected salary range…