Operations Manager

BSD MED
- Endocrinology
- Administrative Support

The Section of Endocrinology, Diabetes, and Metabolism’s mission is to provide patients with the personalized, high-quality care they need and expect. We continually push the boundaries of treatment and discovery to develop individualized care plans that address each patient’s unique needs.

Our combination of adult and pediatric subspecialists positions us at the forefront of the diagnosis, treatment, and research of endocrine disorders across the lifespan. Many endocrine conditions begin in childhood and require thoughtful, coordinated care as patients transition into adulthood. Our integrated expertise allows us to provide comprehensive care throughout every stage of life.

Teaching, research, and excellence in clinical care are the cornerstones of our Section. Our highly regarded fellowship programs have a longstanding history of developing the next generation of leaders in endocrinology and healthcare. Through our commitment to innovation, education, and patient-centered care, we continue to advance in the field and improve outcomes for the patients and the community we serve.

The Operations Manager provides comprehensive administrative and business support to a clinical section, partnering closely with faculty, providers, and administrative leadership. This role supports the daily operations of clinical and academic programs by assisting with compliance initiatives, provider scheduling, and a wide range of administrative functions that ensure smooth and efficient operations. This role serves as a key point of coordination between the section and internal University departments, helping to facilitate communication, resolve routine operational issues, and support compliance with established processes.

The position requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced clinical environment while providing reliable support to leadership and a large group of providers.

• Assist in administration, collection, and collation of confidential evaluations of staff and faculty.
• Assist with negotiating agreements, preparing strategic plans, and other activities associated with the section's programs.
• Collaborate with leadership, analysts, and other team members as needed to assist in providing quality information to decision-makers in flexible, user-friendly, visual formats.
• Coordinates meetings, travel, events, and complex appointments, and supports the flow of information and communications for leadership offices.
• Ensure compliance of office staff with relevant offices, University and other policies and guidelines.
• Independently resolves routine and moderately complex administrative and operational issues, consulting with leadership on higher-level or sensitive matters.
• Maintains multiple operational databases that support clinical and sectional functions.
• Manages provider scheduling functions, including maintaining on-call schedules and provider service calendars, ensuring accuracy and timely updates within scheduling systems.
• Monitors and assists in the academic appointment process and onboarding for new faculty and staff and assist in transitions and other section, staff and faculty needs.
• Oversee clinical provider compliance with medical staff office regulations and requirements.
• Provides administrative support for a large group of clinical providers, including correspondence, document preparation, database maintenance, and coordination of day-to-day office and clinical operations.
• Provides comprehensive administrative and business support to clinical and research faculty, providers, and sectional leadership.
• Respond to all facility problems such as furniture ordering and repairs, telecommunication requests, plant department requests, environmental issues, and all emergencies such as power outages, floods, etc.
• Responsible for training office staff on office procedures and compliance protocols.
• Serves as a primary administrative liaison between the section and internal University departments to facilitate communication and resolve routine operational issues.
• Supervise administrative team and support programmatic and executive support staff.
• Supports special projects and initiatives as assigned, prepares summaries and reports, and assists with operational reviews and process improvements under the direction of leadership.
• Work closely with leadership in…