Site Operations Coordinator

As a Site Operations Coordinator at JLL, you'll provide essential administrative and operational support that keeps site management running smoothly and efficiently. This role positions you as a key facilitator between vendors, clients, and internal teams, ensuring seamless coordination of daily operations and maintaining the organizational backbone of site activities. You'll manage schedules, track performance metrics, and maintain the documentation that supports operational excellence across the facility.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work alongside diverse stakeholders to deliver exceptional service. This position offers hands‑on exposure to facilities management operations while building your expertise in vendor coordination, stakeholder communication, and process implementation. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone looking to grow within commercial real estate operations.

As a Site Operations Coordinator at JLL, you'll provide essential administrative and operational support that keeps site management running smoothly and efficiently. This role positions you as a key facilitator between vendors, clients, and internal teams, ensuring seamless coordination of daily operations and maintaining the organizational backbone of site activities. You'll manage schedules, track performance metrics, and maintain the documentation that supports operational excellence across the facility.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work alongside diverse stakeholders to deliver exceptional service. This position offers hands‑on exposure to facilities management operations while building your expertise in vendor coordination, stakeholder communication, and process implementation. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone looking to grow within commercial real estate operations.

• Schedule and coordinate vendor activities, site inspections, and service appointments to ensure efficient facility operations
• Maintain accurate records of vendor interactions, service requests, and site activities using digital platforms and databases
• Prepare clear and concise reports on site operations and vendor performance for management review
• Respond promptly to routine inquiries from staff, vendors, and clients while maintaining professional communication standards
• Support the implementation of site procedures and protocols to ensure consistency in operational delivery
• Organize and maintain site documentation, operational manuals, and compliance records for easy accessibility
• Track and report on key performance indicators (KPIs) to support data-driven decision making and continuous improvement

• HS diploma or GED
• 1-2 years of experience in an administrative or operational support role demonstrating coordination and organizational capabilities
• Strong organizational skills with meticulous attention to detail and accuracy in documentation
• Proficiency in Microsoft Office suite, particularly Excel for data management and Outlook for communication and scheduling
• Excellent written and verbal communication skills with ability to interact professionally across all organizational levels
• Proven ability to prioritize competing tasks and manage time effectively in a dynamic environment
• Basic understanding of customer service principles and commitment to responsive stakeholder support

• Previous experience in a facilities management or property management environment
• Familiarity with vendor management concepts and coordination of third‑party service providers
• Basic knowledge of building operations, maintenance practices, and workplace systems
• Experience with data entry and database management for operational tracking
• Understanding of health and safety practices and compliance requirements in workplace settings
• Exposure to scheduling and coordination software or computerized maintenance management systems (CMMS)

M-F 8AM-5PM

Chicago, IL