Office Services Coordinator; CH

Dykema Gossett, PLLC, a leading national law firm celebrating its 100 th anniversary in 2026, is recruiting for an experienced Office Services Coordinator for our Chicago office. The core duties and responsibilities of this position revolve around supporting others. Under the supervision of the Office Administrator, the Office Services Coordinator (OSC) is responsible for providing administrative operations support to meet the daily needs of the office location.

Works closely with the Office Services team members to identify, respond to, and anticipate administrative operation needs and process optimization opportunities. The OSC is responsible for all mail, packages, interoffice correspondence handling and dispatching, copying and binding projects. Responsibilities may also include support of conference center, reception, and hospitality, and/or other duties as assigned. Duties can vary widely from day to day, and office needs may vary depending on office location.

Position is full-time and requires in-office work, Monday – Friday.

The OSC ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

WHAT YOU WILL DO

• Receive and/or work with other team members to respond to all incoming work requests (copy, file, scan, print and assemble document) through Big Hand and other sources, to ensure all requests are completed timely and accurately.
• Estimate runtime on the small to medium photocopy jobs to determine when use of outside vendors is required.
• Ensure, after checking for quality and accuracy, all copies jobs are picked up and delivered.
• Ensure all incoming mail and packages are received, sorted, marked as received and delivered to assigned floors within established time frames.
• Ensure all outgoing mail/packages are wrapped, sealed, weighed, affixed with postage/certified cards and dispatched in accordance with postal regulations.
• Ensure all special outgoing inter-office pouches are prepared and sent to other Firm offices as requested.
• Ensure all incoming overnight packages are logged and delivered within established time frames, reviewing for accuracy/completeness.
• Ensure all outgoing overnight items, i.e. Federal Express, UPS, etc., are packaged, logged and processed to meet deadlines, reviewing for accuracy/completeness.
• Work with Office Administrator to inventory of copy (stock paper and toner) and office supplies (pens, folders, tape, etc.). Place supply orders. Verify and log supplies upon delivery. Maintain supply area in a neat, organized and hazard free condition.
• Ensures supplies are distributed to personnel as detailed in job requests.
• May provide minor maintenance of photocopy machine, such as solving paper jams. Place service calls and requests for routine cleanings.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Due to enhancing technology in office automation, will be required to learn new features and functionalities of copying machines, scanning, shipping equipment, etc. as introduced at the site.
• Provide support to other team members, seasonal employees and/or student employees on equipment and procedures.
• Performs other administrative duties as assigned.

WHAT YOU MAY DO AT DIRECTION OF THE OFFICE ADMINISTRATOR:

• Provide reception overflow coverage, such as answering telephones, transferring calls, taking messages and greeting visitors.
• Manage conference room reservations including reserving meeting space using booking software, coordinating technology and supply needs; assisting with large scale office meetings and events.
• Set up and maintain kitchen areas and conference rooms, order food, make coffee,…