Referral & Enrollment Specialist

Referral & Enrollment Specialist

All Birth Care Inc.

Location:

Remote — Georgia, South Carolina

Employment Type:

Full-Time

Compensation: $18–$23 per hour

Schedule:

Monday–Friday

Work Arrangement:
Remote

All Birth Care is a community-focused maternal health organization dedicated to improving access to care and support for families. We connect individuals and families with essential services, including doula support, maternal health resources, and community-based assistance.

Our mission is to reduce barriers to care and help individuals access the services and resources they need to thrive.

We are seeking a detail-oriented, compassionate, and organized Referral & Enrollment Specialist to help manage incoming referrals, connect with prospective participants, conduct initial screenings, and facilitate enrollment into appropriate programs.

The Referral & Enrollment Specialist plays an important role in helping individuals access available services. This position is responsible for reviewing incoming referrals, contacting prospective participants, gathering required information, completing screening questions, documenting interactions, and coordinating next steps in the enrollment process.

The ideal candidate is comfortable communicating with individuals from diverse backgrounds, managing multiple referrals, using computer-based systems, and following established workflows.

This is an excellent opportunity for someone interested in healthcare administration, maternal health, social services, or community health.

• Monitor and review incoming referrals from community partners and referral platforms.
• Contact referred individuals by telephone, text, and email to introduce services and explain next steps.
• Make timely follow-up attempts to reach individuals who have not responded.
• Maintain an organized referral pipeline and track the status of each referral.

• Conduct initial screening calls using established questionnaires and workflows.
• Collect and verify demographic, contact, insurance, and other required enrollment information.
• Help determine whether individuals meet preliminary program eligibility criteria using established guidelines.
• Explain available services and guide individuals through the enrollment process.
• Obtain required consent and enrollment documentation in accordance with organizational procedures.
• Schedule follow-up calls and coordinate next steps for enrolled participants.

• Enter accurate information into the organization's client management systems.
• Maintain complete and timely records of outreach attempts, screening results, enrollment status, and follow-up activities.
• Identify incomplete applications and follow up to obtain missing information.
• Protect confidential client information and follow applicable privacy requirements.

• Communicate professionally with clients, referral partners, and internal team members.
• Escalate complex questions, urgent needs, and eligibility concerns to the appropriate team member.
• Help ensure that eligible participants are connected to the appropriate programs and services.
• Support continuous improvements to referral tracking and enrollment workflows.

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable making outbound calls and conducting follow-up outreach.
• Basic computer proficiency and the ability to learn new software systems.
• Ability to manage multiple tasks, meet deadlines, and work independently in a remote environment.
• Reliable internet access and a private workspace suitable for handling confidential information.
• P…