Customs Assistant

We are hiring a Customs Assistant to support the onboarding process at our UK client, ensuring client information and documentation are received, checked, recorded, and processed accurately and efficiently. Reporting to the Customs Manager, this role will play an important part in supporting internal teams and clients by maintaining organised records, completing accurate data entry, managing documentation, and assisting with client communications.

The ideal candidate is highly organised, detail-oriented, and methodical, with strong written and verbal communication skills. They should be comfortable handling confidential client information, checking documents for accuracy and completeness, managing multiple administrative tasks, and working to deadlines. The successful candidate will be proactive, reliable, and able to work independently while collaborating effectively with internal teams.

• Support the client onboarding process by ensuring all required information and documentation are received and correctly recorded.
• Review and validate onboarding documents, including passports and company documentation, ensuring they are current, complete, and meet internal requirements.
• Identify missing, expired, or incorrect documentation and follow up with clients or internal stakeholders to obtain the necessary information.
• Ensure onboarding records are accurate and maintained in accordance with internal procedures.

• Accurately enter client and onboarding information into internal systems.
• Maintain data integrity, consistency, and accuracy across all records.
• Rename, organise, and file documents in accordance with internal naming conventions and procedures.
• Upload reports and supporting documentation to relevant systems.
• Ensure documents are correctly stored, accessible, and maintained with appropriate version control.

• Communicate professionally with clients via email to request outstanding documentation and provide onboarding updates.
• Confirm completion of onboarding requirements and communicate any outstanding actions.
• Respond to basic client queries relating to the onboarding process in a timely and professional manner.
• Maintain clear and accurate records of client communications, follow-ups, and actions taken.

• Ensure onboarding and administrative tasks are completed accurately and within agreed time frames.
• Manage multiple tasks simultaneously while maintaining a high standard of accuracy and organisation.
• Work closely with internal teams to ensure onboarding activities run smoothly and efficiently.
• Follow established internal procedures and processes.
• Identify and escalation documentation issues, delays, or other concerns to the appropriate team members.

• Strong attention to detail and a high level of accuracy when handling documentation and entering information.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and consistently meet deadlines.
• Highly organised, with a structured and methodical approach to work.
• Ability to work independently, take responsibility for assigned tasks, and use initiative when resolving routine issues.
• Ability to work effectively as part of a team and communicate with internal stakeholders.
• Professional and courteous approach to client communications.
• Ability to handle client information and documentation responsibly and confidentially.

• Previous experience in an administrative, onboarding, or client support role.
• Experience handling client documentation and maintaining organised electronic records.
• Familiarity with document verification…