Assistant Records Management Officer - Office Registrar

Chicago, IL, United States

|

1043193

Posted on: 10/30/2026 - Final date to receive applications: 11/2/2026

Assistant Records Management Officer
- Office of the Registrar

Hiring Department
:
Office of the Registrar

Location
:
Chicago, IL USA

Requisition : 1043193

FTE
: 1

Work Schedule
:
Monday
- Friday

Shift
:
Days

# of Positions
: 1

Workplace Type
:
Hybrid

Salary Range (commensurate with experience): $59,806. / Annual Salary

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI).

Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities.

UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The Assistant Records Management Officer supports the Registration Services unit within the Office of the Registrar, providing administrative support for core registration functions including course enrollment, add/drop processing, tuition and fee assessments, term withdrawals, and immunization compliance for new and continuing students. The role assists students with registration troubleshooting and policy interpretation, maintains and audits student records for accuracy, ensures compliance with university and state regulations, and delivers exceptional service to students, faculty, staff, and campus partners.

• Assist students with registration, tuition, and fee inquiries by serving as a primary point of contact via phone, email, virtual platforms, and in-person services. Troubleshoot registration and enrollment issues, including add/drop errors, time tickets, prerequisites, restrictions, holds, and term withdrawals.
• Process registration forms, petitions, and withdrawal requests in accordance with university policies and deadlines.
• Support customer service operations by managing student cases through ticketing systems, ensuring timely responses.
• Maintain the secure handling of student data by following FERPA regulations, university privacy standards, and record retention protocols to ensure confidentiality and compliance.
• Investigate and, with guidance from the Assistant Director, resolve complex student record issues—including registration errors, duplicate records, course restrictions, tuition assessment discrepancies, Guaranteed Tuition Plan compliance, and immunization verification—by collaborating with academic departments, the University Bursar, and the Office of Student Financial Aid and Scholarships.
• Audit student data within the Student Information System to ensure accuracy in registration transactions, tuition and fee assessments, and immunization records.…