Receptionist, Administrative​/Clerical

Per Diem - All Shifts - including Weekends as needed

Complete Care is a premier healthcare pillar in Chicago, IL. We are seeking a high-caliber, empathetic professional to serve as the face of our facility. As the first point of contact, you don't just answer phones-you curate the first impression of our "extraordinary compassion" for every resident, family member, and visitor.

• The Hub of Operations: Your role is central to the facility's success, serving as the critical link between the community and our clinical team.

• A Culture of Belonging: Join a values-driven organization where staff are treated like family and professional excellence is celebrated.

• Professional Development: Thrive in a supportive environment that prioritizes your organizational growth and long-term career fulfillment.

• Communication Mastery: Operate a high-volume, multi-line telecommunications system with precision-screening, routing, and documenting inquiries with a professional, courteous demeanor.

• Guest Experience & Security: Provide a "Gold Standard" welcome to all visitors; manage lobby security via meticulous visitor logs, access control, and surveillance monitoring.

• Clinical Liaison: Act as a resourceful first responder for resident and family needs, promptly reporting critical concerns to the Administrator to ensure seamless care.

• Administrative Support: Execute high-level data entry, word processing, and filing; maintain the integrity of confidential records and coordinate daily mail/courier distribution.

• Resource Management: Command the facility's supply inventory, overseeing the procurement and organization of essential resources to ensure uninterrupted operations.

• Education: High School Diploma or equivalent.

• Experience:
  Required prior experience in high-touch Customer Service environments.

• Technical Command: Proficient in Microsoft Office (Word, Excel, Outlook); ability to navigate multi-line phone systems efficiently.

• Soft Skills: Must possess a sophisticated professional appearance, exceptional verbal/written communication, and the "X-factor" of tactful resourcefulness under pressure.

• The "Supportive Pillar" Mindset: A proactive, compassionate approach to assisting residents and staff in a dynamic, family-focused setting.

• Must be able to multi-task and maintain high performance during emotionally charged or high-traffic periods.

• Must function independently with high personal integrity and flexibility.

Shift: Per Diem | Varied Location: Chicago, IL

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