Quick Lane Service Advisor - Ford

Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a knack for building relationships and providing top-notch service? Murgado Ford of Chicago, a proud member of the Murgado Automotive Group, is seeking a dedicated and detail-oriented Quick Lane Service Advisor to join our team. This is an exciting opportunity to work in a fast-paced environment where your efforts directly contribute to customer satisfaction and dealership success.

• Customer Interaction: Greet customers as they arrive at the Quick Lane, assess their vehicle service needs, and provide them with detailed information on recommended services.
• Service Recommendations: Advise customers on necessary maintenance and repair services based on vehicle inspections, manufacturer recommendations, and dealership guidelines.
• Scheduling: Efficiently manage and schedule service appointments to optimize workflow and minimize customer wait times.
• Communication: Keep customers informed about the status of their vehicle, including any additional work needed, estimated completion times, and associated costs.
• Sales: Upsell additional services and products based on customer needs and vehicle condition, ensuring a balance between customer satisfaction and dealership profitability.
• Documentation: Accurately document all service work, including parts, labor, and any special instructions, in the dealership’s management system.
• Team
  
  Collaboration:
  
  Work closely with technicians, parts advisors, and other service team members to ensure timely and accurate completion of all service work.
• Customer Follow‑Up: Conduct follow-up calls with customers to ensure they are satisfied with the service received and encourage repeat business.

• Experience: Previous experience as a Service Advisor, Customer Service Representative, or in a similar role within the automotive industry is preferred.
• Communication Skills: Strong verbal and written communication skills with the ability to explain technical information in a clear and concise manner.
• Customer Service: A genuine commitment to providing excellent customer service and building long‑term customer relationships.
• Organizational Skills: Ability to manage multiple tasks efficiently and prioritize work in a busy environment.
• Sales Ability: Proven ability to upsell products and services while maintaining customer trust and satisfaction.
• Technical Knowledge: Basic understanding of automotive maintenance and repair services is a plus.
• Computer Skills: Proficiency with dealership management software, Microsoft Office, and other relevant technology.
• Driver’s License: A valid driver’s license with a clean driving record is required.

• Competitive Compensation: Attractive base salary with opportunities for performance‑based bonuses.
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) plan, and paid time off.
• Employee Discounts: Significant discounts on vehicle purchases, services, and parts.
• Career Growth: Opportunities for advancement within the dealership and the broader Murgado Automotive Group.
• Training and Development: Continuous training programs to enhance your skills and career development.
• Supportive Environment: A positive, team‑oriented work environment that encourages professional growth.

• Reputation: Be part of a trusted brand known for its commitment to quality and customer service.
• Innovation: Work with a dealership that embraces the latest automotive technologies and service practices.
• Community: Join a company that values its employees and actively contributes to the local community.

If you are ready to take your career to the next level and make a difference in the lives of our customers, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your experience and why you are the ideal candidate for this role.

$32,000 - $75,000 a year. Salary depends on performance. No cap on commissions.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non‑merit status.

We are an employer who participates in the E‑verify program with the Department of Homeland Security.